Client Success Manager

Metergy Solutions

. Develop strong, positive business-to-business relationships with a defined portfolio of clients .

Posted 10/21/2026full-timeToronto • CanadaMid-LevelSenior💰 CA$70,000 - CA$90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and maintaining strong business-to-business relationships, with a focus on client satisfaction and strategic account growth. Proficient in utilizing CRM systems and MS Office to support client needs and enhance communication.

Highest-signal resume keywords

Customer Service ExperienceBusiness-To-Business Relationship ManagementCRM Database ProficiencyAnalytical SkillsEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account Growth StrategiesProject PlanningReportingProblem SolvingDecision Making

Soft Skills

Executive PresenceClient AdvocacyCollaborationPrioritizationVerbal Communication

Tools & Technologies

MS OfficeSalesforceCC&B

Industry Keywords

Client SatisfactionStakeholder CollaborationBusiness DevelopmentProcess ImprovementClient Meetings

About the role

Key responsibilities & impact

Develop strong, positive business-to-business relationships with a defined portfolio of clients
Maintain close client contact and understand client needs and strategic direction
Collaborate across Metergy departments to provide client-focused solutions
Provide proactive communication and facilitate client requests
Resolve billing, product, scheduling, and other inquiries for landlords and property managers
Support development and execution of account growth strategies
Provide tailored reports, project plans, and value-added programs with cross-functional support
Follow up regularly with clients to gauge satisfaction and offer assistance
Attend client meetings and represent Metergy as a subject matter expert
Ensure timely resolution of inquiries
Collaborate with internal and external stakeholders to improve and document processes
Participate in special projects, initiatives, and sales calls
Act as client advocate with all departments

Requirements

What you’ll need

University/College preferred or equivalent work experience in related field
Minimum of 5 years’ experience in a customer service role with a business-to-business focus
Effective executive presence
Excellent written and verbal skills
Ability to prioritize, solve, and where appropriate, escalate challenges or opportunities
Strong decision making and analytical skills
Proficiency with MS Office, specifically Word, Excel and PowerPoint
Exposure with CRM databases, including Salesforce and CC&B, is an asset

Benefits

Comp & perks

Fully company covered heath and dental benefits from day 1
Company funded Health Spending Account
Deferred Profit Sharing Plan (DPSP) and RRSP Matching
Support for continuous learning
Paid personal and sick days on top of your vacation
Summer hours to enjoy the weather
Company sponsored social events
Discretionary bonus
Accommodation for applicants with disabilities