Metergy Solutions

Project Manager

• Plan, execute and finalize Operations’ projects
• Manage resources, planning, approvals and procurement of materials
• Communicate with external teams
• Review ticket requests and prepare work instructions for contractors, technicians and project coordinators
• Execute resolutions and update documentation
• Troubleshoot meter deficiencies locally and remotely
• Provide technical analysis of drawings and electrical/mechanical systems
• Support contractors and internal staff
• Identify issues and develop mitigation plans to minimize business and client impact
• Drive continuous improvement in business operations
• Perform other tasks supporting Operations’ projects as necessary

Project Manager – Operations

Customer Success Manager

• Support building owners and Property Managers in partnership with Metergy Client Managers
• Work with internal and external stakeholders and establish productive relationships as a trusted partner
• Perform first-level screening and resolution of client queries
• Provide timely and accurate summaries of client inquiries to Client Managers when escalating
• Obtain and convey documentation relating to inquiries to Client Managers and internal teams
• Assist in outreach programs and client communications
• Provide supplemental Metergy training supporting enrollment or billing activities
• Attend meetings to represent Metergy and provide education to stakeholders
• Participate in internal meetings and provide verbal or written status updates
• Analyze and audit data while resolving typical inquiries using technical or non-technical resources
• Collaborate with cross-functional work teams
• Maintain processes and procedures for outreach programs for all utility types
• Share or produce reports related to enrollments, consumption, billing, and remittances
• Identify and recommend business process improvements
• Maintain customer files in proprietary databases
• Participate in special projects, initiatives, sales calls, and other assigned opportunities

Project Manager – Operations

Client Success Specialist