Client Success Specialist

Metergy Solutions

. Support building owners and Property Managers in partnership with Metergy Client Managers .

Posted 9/21/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client relationship management and communication skills, with a focus on utility metering and billing processes. Proficient in data analysis and reporting, while effectively collaborating with cross-functional teams to improve business processes.

Highest-signal resume keywords

Client Relationship ManagementData AnalysisMS Office ProficiencyB2B Client InteractionSalesforce Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisUtility MeteringBilling ProcessesReport GenerationBusiness Process Improvement

Soft Skills

Communication SkillsOrganizational SkillsDecision-Making SkillsProblem-Solving SkillsService Orientation

Tools & Technologies

MS ExcelMS PowerPointMS SharePointSalesforce

Industry Keywords

Utility ManagementClient ManagementOutreach ProgramsCross-Functional CollaborationClient Inquiries

About the role

Key responsibilities & impact

Support building owners and Property Managers in partnership with Metergy Client Managers
Work with internal and external stakeholders and establish productive relationships as a trusted partner
Perform first-level screening and resolution of client queries
Provide timely and accurate summaries of client inquiries to Client Managers when escalating
Obtain and convey documentation relating to inquiries to Client Managers and internal teams
Assist in outreach programs and client communications
Provide supplemental Metergy training supporting enrollment or billing activities
Attend meetings to represent Metergy and provide education to stakeholders
Participate in internal meetings and provide verbal or written status updates
Analyze and audit data while resolving typical inquiries using technical or non-technical resources
Collaborate with cross-functional work teams
Maintain processes and procedures for outreach programs for all utility types
Share or produce reports related to enrollments, consumption, billing, and remittances
Identify and recommend business process improvements
Maintain customer files in proprietary databases
Participate in special projects, initiatives, sales calls, and other assigned opportunities

Requirements

What you’ll need

Post-secondary education or equivalent work experience and/or prior related work experience in utility metering or billing
New Grads are welcome to apply!
Direct B2B client interaction experience is a strong asset
Excellent planning, organization, and communication skills, both written and verbal
Ability to confidently present information to internal and external teams and Property Managers
Strong proficiency in MS Office applications, particularly Excel, PowerPoint, and SharePoint
Familiarity with Salesforce
Demonstrated ability to work independently within compressed timelines
Ability to prioritize, solve, and where appropriate, escalate problems
Strong decision-making and analytical skills
Outgoing, highly motivated, service-oriented self-starter

Benefits

Comp & perks

Excellent health coverage and life insurance benefits – no waiting period!
Company-paid Long-Term Disability and Basic Life Coverage
Flexible Spending Account (FSA) options
401K plan with immediate company match
Generous Paid Time Off Plan plus 10 paid holidays
Summer hours to enjoy the weather
Regular Social events - happy hours, summer & holiday parties, & more
Annual bonus