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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in producing user-centred, accessible content that adheres to GDS/GOV.UK standards while effectively managing stakeholder relationships and fostering a collaborative team environment.
Highest-signal resume keywords
User-Centred Content DesignGDS/GOV.UK StandardsStakeholder Relationship ManagementAccessibility-Focused DesignAgile Methodologies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Content ManagementSearch Engine OptimizationContent Quality EvaluationPrototypingUser Journey Analysis
Soft Skills
Strong CommunicationInterpersonal SkillsStrategic ThinkingNegotiation SkillsProblem-Solving
Tools & Technologies
GOV.UK Prototype Kit
Industry Keywords
Public Sector ExperienceService StandardDiversity and InclusionEnvironmental ResponsibilityContent Design Community
About the role
Key responsibilities & impact- Plan, write, and manage usable and accessible content in line with GDS/GOV.UK Content Design guidelines and standards
- Produce accurate, timely, relevant, easy-to-understand, search-engine-optimised content meeting style guidelines
- Manage stakeholders and build successful relationships, including explaining content decisions
- Use analytical and problem-solving skills to solve design problems and challenge assumptions
- Champion user-centred design practices for digital products and services
- Advocate for accessible digital products and services
- Participate in the Content Design Community of Practice by sharing ideas, best practice, help, and support
- Take responsibility for content quality, including coaching and mentoring content designers
- Support the lead content designer with training and development plans, project planning, recruitment, sales, and marketing activities
- Help create a welcoming, safe, and inclusive team environment
- Work remotely with occasional UK travel requiring stays away from home
Requirements
What you’ll need- Experience working in a public sector environment
- Working knowledge of standards and principles such as the Service Standard
- Experience producing evidence-based, user-centred content meeting GDS/GOV.UK standards
- Deep understanding of end-to-end user journeys and identifying journey fixes or content improvements
- Understanding of agile approaches and content design in multidisciplinary teams
- Strong communication and interpersonal skills
- Stakeholder relationship management, negotiation, and influencing skills
- Strategic thinking and ability to lead strategy implementation and evaluate impact
- Ability to understand user needs and work with user researchers
- Accessibility-focused content design
- Experience ensuring content quality through regular review and evaluation
- Proactive approach to environmental issues and environmental responsibility
- Proactive approach to diversity, equality, and inclusion
- Experience creating and updating prototypes, from paper sketches to coded prototypes, such as with the GOV.UK Prototype Kit
Benefits
Comp & perks- Autonomy to develop and grow your skills and experience
- Exciting project work making a difference in society
- Strong, inspiring and thought-provoking leadership
- Supportive and collaborative environment
- Management development programme and training
- 24/7 confidential employee assistance programme
- Flexible working, including home working and part time
- Office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes
- 25 days of annual leave per year plus bank holidays, with the option to buy 5 extra days each year
- 2 paid volunteering days per year
- Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
- Life Assurance of 4 times base salary
- Non-contributory Private Medical Insurance, including spouse and dependants
- Non-contributory Worldwide Travel Insurance, including spouse and dependants
- Enhanced Maternity and Paternity Pay
- Season ticket loan
- Cycle to work scheme
