Methods

Consultant

• Lead and support delivery of business and technology-enabled change across Business & Digital Technology
• Combine change management, internal consulting and transformation delivery
• Work closely with business stakeholders, Product Owners and Technology teams
• Work across the full change lifecycle, from understanding business problems and assessing operational impacts through solution shaping, delivery support, stakeholder management, operational readiness and adoption
• Bring structure to complex change in a fast-moving technology environment
• Challenge constructively and ensure change delivers intended business outcomes

Business Change Manager, Consultant

Platform Engineer

• Assess existing OpenShift environments, container images, deployment processes and technical dependencies
• Diagnose and resolve platform, container, build and runtime issues
• Improve deployment automation and build processes
• Manage remediation of security vulnerabilities and technical debt
• Support monitoring, logging and operational support capabilities
• Improve platform resilience, recoverability and operational readiness
• Support Java and Tomcat-based application runtimes from a platform perspective
• Investigate technical incidents and provide specialist engineering support
• Produce operational documentation, runbooks and technical guidance
• Transfer knowledge to client technical teams and contribute to future roadmaps
• Work closely with client and supplier teams to assess environments, resolve technical issues, improve operational stability and support platform evolution

Senior OpenShift Platform Engineer

QA Engineer

• Perform functional and non-functional testing, including performance, accessibility, security, operational, and user acceptance testing, within an Agile team
• Develop and maintain test automation solutions and scripts
• Promote testing best practices within the development team
• Develop and maintain performance, load, and stress testing solutions using standard or open-source tools
• Resolve testing problems and blockers
• Collaborate with geographically distributed cross-functional teams
• Manage defects, ensuring effective triage through resolution
• Promote robust testing practices and influence stakeholder adoption
• Work closely with developers, DevOps engineers, and business stakeholders
• Provide accurate updates on testing progress and outcomes
• Work at client sites on complex systems

ServiceNow

• Develop and configure ServiceNow solutions aligned with assigned user stories, standards, and platform best practices
• Contribute technical insight during story refinement and solution design discussions
• Follow development standards, naming conventions, and guidance
• Collaborate with Architects, Business Analysts, Testers, and Administrators
• Clarify requirements, manage dependencies, and resolve issues
• Participate in sprint planning, stand-ups, retrospectives, and other Agile ceremonies
• Participate in code reviews and knowledge sharing
• Suggest improvements to development practices and delivery processes
• Maintain ServiceNow knowledge, pursue relevant certifications, and continue professional development
• Contribute to internal initiatives, reusable collateral, or upskilling activities when not on customer projects

ServiceNow Developer

Analyst

• Resolve reactive and proactive problems throughout the information system lifecycle
• Classify, prioritise, document root causes, and implement remedies to prevent future incidents
• Process and coordinate timely responses to incident reports
• Channel help requests to appropriate functions and monitor resolution activity
• Keep customers informed of progress toward service restoration
• Act as an escalation point and deliver advanced problem resolution
• Work with internal and external resources where necessary
• Analyse trends and patterns across the IT environment
• Lead assigned Service Desk projects
• Deputise for the Service Desk Team Leader/Manager during high workload or absence
• Answer support queries from customers and colleagues in a timely manner
• Own escalated issues through resolution
• Support and mentor junior colleagues and share knowledge
• Communicate updates in daily stand-ups and to management
• Collaborate with peers, technical resources, IT teams, business units, and vendors
• Ensure effective patch management and current customer-asset patching
• Troubleshoot advanced end-user compute, server, infrastructure, and cloud-platform issues
• Support Microsoft technologies including Windows Server, Exchange, SQL, and SharePoint
• Support Microsoft cloud technologies including Azure, Modern Workplace/Office 365, and Power Platform
• Monitor and communicate current and potential issues using monitoring and service-management tools
• Identify upstream process and system-configuration improvement opportunities
• Create, use, and share PowerShell scripts for device, server, account, and resource management
• Maintain accurate customer interaction and environment records
• Document and share troubleshooting techniques
• Respond to proactive monitoring alerts within contractual SLAs
• Analyse and improve the knowledge database
• Visit customer sites when required
• Train and/or mentor Service Desk Analysts and Senior Service Desk Analysts

Principal Service Desk Analyst

Content Marketing Manager

• Plan, write, and manage usable and accessible content in line with GDS/GOV.UK Content Design guidelines and standards
• Produce accurate, timely, relevant, easy-to-understand, search-engine-optimised content meeting style guidelines
• Manage stakeholders and build successful relationships, including explaining content decisions
• Use analytical and problem-solving skills to solve design problems and challenge assumptions
• Champion user-centred design practices for digital products and services
• Advocate for accessible digital products and services
• Participate in the Content Design Community of Practice by sharing ideas, best practice, help, and support
• Take responsibility for content quality, including coaching and mentoring content designers
• Support the lead content designer with training and development plans, project planning, recruitment, sales, and marketing activities
• Help create a welcoming, safe, and inclusive team environment
• Work remotely with occasional UK travel requiring stays away from home

Senior Content Designer

Engineer

• Implement and configure endpoint management solutions
• Develop and maintain PowerShell automation scripts
• Configure and manage Group Policies and security baselines
• Support Windows endpoint deployments and migrations
• Implement security and compliance requirements
• Troubleshoot complex endpoint and infrastructure issues
• Produce technical documentation and operational handovers
• Work closely with the Lead Architect to deliver approved designs