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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Service Continuity Management, including the development and management of Business Continuity plans and recovery strategies. Proven ability to communicate effectively with stakeholders and manage teams in a Public Sector environment.
Highest-signal resume keywords
Service Continuity ManagementBusiness Continuity Plans DevelopmentITIL Foundation CertificateStakeholder CommunicationSecurity Clearance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Impact AssessmentsIncident Management ProcessesRisk-Reduction StrategiesRecovery Plans DevelopmentTesting and Training Processes
Soft Skills
Team Working SkillsInterpersonal SkillsAbility to Work Without Supervision
Certifications & Qualifications
ITIL Foundation CertificateBaseline Personnel Security Standard
Industry Keywords
Public SectorDisaster Recovery PlansCyberattack AnalysisCMDB OnboardingService Continuity
About the role
Key responsibilities & impact- Validate existing Business Impact Assessments for all Technology services
- Establish the process for completing new Business Impact Assessments for upcoming services
- Develop recovery plans focused on Technology services
- Work with clients’ Business Continuity partners to update business continuity and disaster recovery plans
- Support identification of services requiring onboarding into the CMDB
- Develop and establish standardised incident management processes to enable service continuity
- Analyse potential threats, including cyberattacks, equipment failures, and human error
- Develop risk-reduction strategies such as redundancy and backup systems
- Create recovery plans and procedures agreed with the Business to restore IT services within agreed service levels
- Plan and conduct testing, including desktop exercises
- Establish processes for regular testing and training
Requirements
What you’ll need- Proven track record in delivery in a similar Service Continuity role
- Relevant qualifications, skills and experience in Service Continuity Management, including development and management of Business Continuity plans
- Proven skills and experience working in a Public Sector role
- Ideally experience working in an ITIL environment
- ITIL Foundation Certificate (minimum) or Service Operations Lifecycle module (preferable)
- Proven experience communicating with stakeholders at different levels
- Strong team working skills and management of line reports
- Ability to work without supervision
- Strong interpersonal skills
- Must have or be willing to obtain Security Clearance
- Must complete Baseline Personnel Security Standard onboarding requirements
Benefits
Comp & perks- Autonomy to develop and grow your skills and experience
- Exciting project work making a difference in society
- Strong, inspiring and thought-provoking leadership
- Supportive and collaborative environment
- Access to LinkedIn Learning, a management development programme, and training
- 24/7 confidential employee assistance programme
- Office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes
- 25 days of annual leave per year, plus bank holidays
- Option to buy 10 extra days each year
- 2 paid days per year to volunteer
- Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
- Life Assurance of 4 times base salary
- Non-contributory Private Medical Insurance, including spouse and dependants
- Non-contributory Worldwide Travel Insurance, including spouse and dependants
- Enhanced Maternity and Paternity Pay
- Season ticket loan
- Cycle to work scheme