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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success processes and technical sales, with a strong ability to translate complex technical concepts for diverse stakeholders. Proven track record in managing customer health metrics and driving account expansion in fast-paced environments.
Highest-signal resume keywords
Customer Success ManagementTechnical Sales ExperienceAPI Documentation ProficiencyEnterprise Deal ManagementHealthcare IT Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Health MetricsTechnical Product ExperienceComplex Deal ManagementProduction Coding ExperienceREST APIsWebhooksFHIRHL7
Soft Skills
Trust BuildingLow EgoHigh OwnershipFlexibilityProject Completion
Industry Keywords
Customer EngagementAccount ManagementTechnical BridgeStartup ExperienceScalable Customer Success
About the role
Key responsibilities & impact- Serve as the technical bridge between production customers and Metriport’s product
- Ensure customers continuously extract maximum value from Metriport’s platform
- Build trust that supports account expansion
- Pair deep product knowledge with customer needs to propose solutions and expansion
- Create and implement Customer Success processes, automated monitoring systems, and customer touchpoints
- Work with the Chief of Staff, Founding Engineer, and Customer Success team to elevate account management
- Own customer health and retention metrics for production customers
- Identify and unlock expansion opportunities by ensuring product utilization and measurable ROI
- Monitor customer usage and identify underused features that could drive organizational value
- Build recurring and ad hoc customer engagement efforts
Requirements
What you’ll need- 7+ years working in a customer-facing technical role (e.g., Solutions Architect, Solutions Engineer)
- 4+ years at one company
- Experience in formal or informal Technical Sales roles and efforts
- Experience working on a technical product
- Comfortable reading API documentation and translating technical concepts to non-technical stakeholders (and vice versa)
- Experience at both an early-stage startup and a later-stage company that has scaled Customer Success (Series D or larger)
- Expert at managing complex enterprise deals for extended periods of time and increasing customer usage
- Ability to thrive in fast-paced environments and drive projects to completion without a playbook
- Based in San Francisco or willing to relocate
- Low ego, high ownership
- Flexibility and willingness to travel as needed
- Bonus: Expert-level Healthcare IT or Healthtech domain knowledge, including FHIR and HL7
- Bonus: Production coding experience, REST APIs, webhooks, or prior software engineering experience
- Must answer whether U.S. work authorization will be required now or in the future
Benefits
Comp & perks- Competitive equity + compensation package
- Full family Platinum health insurance, dental, and vision coverage
- 401(k) retirement plan + matching
- Flexible work from home or in office
- Healthy lunches complimentary when in office (and breakfast + dinners as needed)
- MacBook provided by us
- Unlimited PTO