Metriport

Technical Account Manager

• Serve as the technical bridge between production customers and Metriport’s product
• Ensure customers continuously extract maximum value from Metriport’s platform
• Build trust that supports account expansion
• Pair deep product knowledge with customer needs to propose solutions and expansion
• Create and implement Customer Success processes, automated monitoring systems, and customer touchpoints
• Work with the Chief of Staff, Founding Engineer, and Customer Success team to elevate account management
• Own customer health and retention metrics for production customers
• Identify and unlock expansion opportunities by ensuring product utilization and measurable ROI
• Monitor customer usage and identify underused features that could drive organizational value
• Build recurring and ad hoc customer engagement efforts

Explore Technical Account Manager at Metriport. Review requirements and application details.