Field Service Specialist

Metrohm USA

. Perform installations, repairs, calibrations, certifications, preventive maintenance, and refresher training for benchtop analytical systems .

Posted 10/23/2026full-timeUnited StatesJuniorMid-Level💰 $75,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in performing installations, repairs, and calibrations of benchtop analytical systems while providing exceptional technical support and customer service. Strong ability to manage schedules and travel effectively across designated territories.

Highest-signal resume keywords

BS/BA In ChemistryLaboratory Instrumentation RepairTroubleshooting SkillsCustomer Relationship ManagementField Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

InstallationsRepairsCalibrationsPreventive MaintenanceTechnical SupportProcess-Based ApplicationsComputer Literacy

Soft Skills

Communication SkillsTime ManagementIndependence

Tools & Technologies

Business SoftwareAnalytical Systems

Certifications & Qualifications

Pre-Employment Background Check10-Panel Drug Screening

Industry Keywords

Field Service WorkCustomer SupportSoutheastern MassachusettsCentral MassachusettsRhode Island

About the role

Key responsibilities & impact

Perform installations, repairs, calibrations, certifications, preventive maintenance, and refresher training for benchtop analytical systems
Provide technical support and on-site service to keep customer instruments operating at peak performance
Support customers on-site and remotely via phone, email, and Teams
Manage a dynamic schedule across the territory
Build strong customer relationships through expert service and communication
Collaborate with Sales, Customer Support, and Product teams to deliver a seamless customer experience
Travel throughout Southeastern and Central Massachusetts and Rhode Island, with occasional travel outside the territory in the South Region

Requirements

What you’ll need

BS/BA in Chemistry or a closely related scientific discipline
2–4 years of hands-on experience repairing laboratory instrumentation
Excellent troubleshooting and communication skills
Strong time management and ability to work independently
Willingness to travel extensively throughout the territory and occasionally outside the territory in the South Region
Comfortable managing travel and adapting to varying client needs and environments
Previous experience traveling for field service work is a bonus
Familiarity with process-based applications is a bonus
Strong computer literacy and experience using common business or industry-specific software
Must pass pre-employment background check, education and employment verification, motor vehicle report, and 10-panel drug screening (including marijuana)
Must reside within Southeastern and Central Massachusetts or Rhode Island territory
Must be authorized to work in the United States as a Metrohm USA federal contractor and E-Verify employer

Benefits

Comp & perks

Quarterly bonus opportunities
Half-time overtime pay
Medical, dental & vision coverage
Company-paid life & disability insurance
401(k) with company match
Tuition reimbursement
Paid vacation, sick, personal, and holiday time
Supportive, growth-oriented team culture
Company vehicle
Tools, training, and team support