Metrohm USA

General

• Perform installations, repairs, calibrations, certifications, preventive maintenance, and refresher training for benchtop analytical systems
• Provide technical support and on-site service to keep customer instruments operating at peak performance
• Support customers on-site and remotely via phone, email, and Teams
• Manage a dynamic schedule across the territory
• Build strong customer relationships through expert service and communication
• Collaborate with Sales, Customer Support, and Product teams to deliver a seamless customer experience
• Travel throughout Southeastern and Central Massachusetts and Rhode Island, with occasional travel outside the territory in the South Region

Explore Field Service Specialist at Metrohm USA. Review requirements and application details.

Field Service Specialist

Field Engineer

• Perform preventative maintenance and basic service on Metrohm laboratory instruments at customer sites
• Troubleshoot and repair instrumentation issues as needed
• Provide technical support to customers in person, by phone, email, and Microsoft Teams
• Document service activities and maintain service records
• Build and maintain positive relationships with customers and internal partners
• Manage and prioritize service requests across a large geographic territory
• Attend training programs at Metrohm USA headquarters in Tampa, Florida
• Travel regularly within the assigned southern California territory, including overnight travel approximately 40% of the time
• Periodically travel outside the territory to support customers and colleagues in other regions

Explore Field Service Technician – Laboratory Equipment at Metrohm USA. Review requirements and application details.

Field Service Technician – Laboratory Equipment

• Perform installations, repairs, calibrations, certifications, preventive maintenance, and refresher training for benchtop ion chromatography systems
• Provide technical support and on-site service to keep customer instruments operating at peak performance
• Support customers on-site and remotely via phone, email, and Teams
• Partner with Process Analytics teams to support IC instruments in advanced process systems
• Manage a dynamic schedule across a multi-state territory
• Build strong customer relationships through expert service and communication
• Collaborate with Sales, Customer Support, and Product teams to deliver a seamless customer experience
• Serve customers across Florida and portions of southern Georgia, Alabama, and South Carolina
• Travel periodically to other U.S. regions as needed

Explore Field Service Specialist – Ion Chromatography at Metrohm USA. Review requirements and application details.

Open roles

Field Service Specialist

Field Service Technician – Laboratory Equipment

Field Service Specialist – Ion Chromatography