Field Service Specialist – Ion Chromatography

Metrohm USA

. Perform installations, repairs, calibrations, certifications, preventive maintenance, and refresher training for benchtop ion chromatography systems .

Posted 10/23/2026full-timeOrlando • Florida • United StatesJuniorMid-Level💰 $85,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in installing, repairing, and maintaining ion chromatography systems while providing exceptional technical support and customer service. Strong ability to manage schedules and build relationships across a multi-state territory.

Highest-signal resume keywords

Ion Chromatography RepairTechnical SupportCustomer Relationship ManagementTroubleshooting SkillsTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Ion ChromatographyPreventive MaintenanceCalibrationCertificationLaboratory Instrumentation RepairProcess-Based IC ApplicationsField Service ExperienceHands-On ExperienceTechnical Training

Soft Skills

Communication SkillsIndependent WorkCustomer ServiceCollaboration

Tools & Technologies

Microsoft TeamsEmail SupportPhone Support

Certifications & Qualifications

BS/BA in ChemistryE-Verify Compliance

Industry Keywords

Process AnalyticsField Service WorkMulti-State TerritoryCustomer Experience

About the role

Key responsibilities & impact

Perform installations, repairs, calibrations, certifications, preventive maintenance, and refresher training for benchtop ion chromatography systems
Provide technical support and on-site service to keep customer instruments operating at peak performance
Support customers on-site and remotely via phone, email, and Teams
Partner with Process Analytics teams to support IC instruments in advanced process systems
Manage a dynamic schedule across a multi-state territory
Build strong customer relationships through expert service and communication
Collaborate with Sales, Customer Support, and Product teams to deliver a seamless customer experience
Serve customers across Florida and portions of southern Georgia, Alabama, and South Carolina
Travel periodically to other U.S. regions as needed

Requirements

What you’ll need

BS/BA in Chemistry or a closely related scientific discipline
2–4 years of hands-on experience repairing ion chromatography or related laboratory instrumentation
Excellent troubleshooting and communication skills
Strong time management and ability to work independently
Willingness to travel extensively throughout the territory and occasionally outside the region
Previous experience traveling for field service work is a bonus
Familiarity with process-based IC applications is a bonus
Must pass pre-employment background check, education and employment verification, and a 10-panel drug screening including marijuana
Must be eligible to work for a federal contractor and comply with E-Verify requirements

Benefits

Comp & perks

Quarterly bonus opportunities
Medical, dental & vision coverage
Company-paid life & disability insurance
401(k) with company match
Tuition reimbursement
Paid vacation, sick, personal, and holiday time
Tools, training, and team support
Supportive, growth-oriented team culture