Field Service Technician – Laboratory Equipment

Metrohm USA

. Perform preventative maintenance and basic service on Metrohm laboratory instruments at customer sites .

Posted 10/23/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $63,000 - $67,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong mechanical aptitude and troubleshooting skills, with the ability to test, diagnose, and repair laboratory instruments. Proven track record in providing excellent customer service and maintaining positive relationships while managing service requests effectively.

Highest-signal resume keywords

Mechanical AptitudeTroubleshooting SkillsCustomer ServiceLaboratory ExperienceField Service Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Preventative MaintenanceTechnical SupportInstrumentation RepairService DocumentationTime Management

Soft Skills

Organizational SkillsCommunication SkillsCollaboration

Tools & Technologies

Metrohm Laboratory InstrumentsMicrosoft Teams

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Laboratory EquipmentSTEM-related FieldField ServiceTechnical ServiceService Records

About the role

Key responsibilities & impact

Perform preventative maintenance and basic service on Metrohm laboratory instruments at customer sites
Troubleshoot and repair instrumentation issues as needed
Provide technical support to customers in person, by phone, email, and Microsoft Teams
Document service activities and maintain service records
Build and maintain positive relationships with customers and internal partners
Manage and prioritize service requests across a large geographic territory
Attend training programs at Metrohm USA headquarters in Tampa, Florida
Travel regularly within the assigned southern California territory, including overnight travel approximately 40% of the time
Periodically travel outside the territory to support customers and colleagues in other regions

Requirements

What you’ll need

Strong mechanical aptitude and troubleshooting skills
Ability to test, diagnose, and repair technical equipment
Excellent organizational and time-management skills
Strong customer service and communication skills
Ability to work independently while collaborating effectively with internal teams
Valid driver's license and ability to travel throughout the assigned territory
Associate's or Bachelor's degree in Chemistry, Engineering, or another STEM-related field preferred
Laboratory experience, including familiarity with laboratory equipment and practices preferred
Previous technical service, maintenance, or field service experience preferred
Experience traveling for work preferred
Successful completion of a pre-employment background check
Employment and education verification
10-panel drug screening, including marijuana testing

Benefits

Comp & perks

Medical, dental, and vision insurance
Company-paid basic life insurance
Company-paid disability coverage
401(k) with generous company match
Paid time off
Paid company holidays
Company vehicle
Company laptop
Company cell phone
Quarterly incentive bonus with annual earnings potential of up to $1,000
Training programs at Metrohm USA headquarters in Tampa, Florida