Commercial Service Desk Agent

Metronet

. Answer inbound calls from business customers regarding billing issues, technical issues, and general questions .

Posted 9/15/2026full-timeRemote • Arizona • United StatesJunior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem-solving and effective communication. Proficient in managing customer inquiries, processing applications, and maintaining accurate records in a high-volume call center environment.

Highest-signal resume keywords

Customer ServiceProblem-SolvingVerbal CommunicationWritten CommunicationDetail-Oriented

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Billing Issue ResolutionCredit Application ProcessingAccount UpdatingReport PreparationCustomer Inquiry Management

Soft Skills

DeescalationPersuasionInitiative

Certifications & Qualifications

High School DiplomaGEDAssociate Degree (Preferred)

Industry Keywords

Call Center EnvironmentCustomer AccountsMetronet ProductsService ActivationShift Rotation

About the role

Key responsibilities & impact

Answer inbound calls from business customers regarding billing issues, technical issues, and general questions
Assist customers with questions and concerns about Metronet products and services
Research and resolve customer issues using various tools and systems
Process credit applications and activate service
Maintain appropriate records
Prepare required reports
Update customer accounts
Answer customer requests and inquiries concerning services and products
Report problem areas
Maintain up-to-date knowledge of company products, services, and promotions
Make system recommendations based on customer equipment specifications and needs
Determine customer billing issues and provide solutions
Perform other assigned duties

Requirements

What you’ll need

High school diploma or GED required; associate degree preferred
At least 1+ year of related experience or experience within a high-volume call center environment
Detail-oriented with a strong ability to follow procedures
Solid problem-solving skills
Excellent verbal and written communication skills
Proven ability to deescalate or persuade customers
Customer service, initiative, and problem-solving competencies
Ability to work after 5 p.m. and weekends (8–12 p.m. CST) as needed on a shift rotation

Benefits

Comp & perks

80% of medical premiums paid by the company
Company-paid disability and life insurance
401(k) company match with immediate vesting
Discounted services within coverage areas
Locally owned, friendly, and fun atmosphere
Competitive total compensation package