Senior Manager, Events Operations

Metropolis Technologies

. Plan, administer, and operate all assigned projects .

Posted 10/1/2026full-timeRemote • United StatesSenior💰 $85,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in project management, including budget creation and maintenance, client communication, and operational planning. Capable of leading teams, adapting to changing circumstances, and ensuring client satisfaction in high-pressure environments.

Highest-signal resume keywords

Project ManagementBudget Creation and MaintenanceClient CommunicationTeam LeadershipEvent Management Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Event ManagementBudgetingOperational PlanningData AnalysisAccounting Duties

Soft Skills

Detail-OrientedOrganizedStrong Sense of UrgencyInterpersonal CommunicationCustomer Service

Tools & Technologies

Google WorkplaceMicrosoft 365Google MeetMicrosoft TeamsZoom

Certifications & Qualifications

Valid Driver’s LicenseValid Passport

Industry Keywords

Project DeliverablesAfter Action ReportsChange ManagementEmergency ResponseContractual Requirements

About the role

Key responsibilities & impact

Plan, administer, and operate all assigned projects
Support existing clients and projects as part of GAMEDAY teams
Define scopes of work, delivery timelines, project deliverables, and operating budgets with clients
Identify project impacts and proactively recommend performance improvements
Create or contribute to Concepts of Operations and update operating procedures
Validate and deliver operational plans and respond to operations issues or challenges
Complete required project paperwork promptly
Create and deliver project training programs for assigned staff
Compile After Action Reports and submit them to the Manager
Respond promptly to emergency situations during normally scheduled off-duty hours
Report policy violations, safety hazards, and unusual occurrences
Identify opportunities for additional services with assigned projects and clients
Support other projects as opportunities or time permit
Manage projects according to contractual requirements
Evaluate and meet or exceed client operational needs
Communicate proactively with clients and resolve requests, concerns, and issues
Create, review, and submit event summaries for Manager and client review
Keep projects within agreed budgets and seek approval for budget increases
Recommend solutions when client reductions create negative variances
Provide data for budget planning and reforecasting
Communicate major unplanned discrepancies and follow change-management processes
Perform accounting duties with the Controller, including accounts receivable management and payroll submission
Improve financial performance through operational adjustments and services
Forecast staffing levels and work schedules
Assign tasks and communicate shift times, check-in locations, and procedures
Coordinate paperwork with the Admin team so workforce members are paid promptly
Perform other assigned duties

Requirements

What you’ll need

Must have a 4-year degree or 3-5 years event management experience
Must be able to work nights, weekends and/or holidays
Must possess a valid state/province-issued driver’s license with current address and acceptable driving record
Must be able to travel internationally and have a valid passport
Must have experience using computer applications/systems including Google Workplace, Google Meet, Google Maps, Google Earth, Microsoft 365, Microsoft Teams, and Zoom
Must have experience creating and maintaining budgets
Must be able to multitask and work independently
Must be detail-oriented, organized and have a strong sense of urgency
Must have the ability to lead and motivate team members
Must be enthusiastic about customer service and client satisfaction
Must be able to respond positively to customer inquiries outside standard work hours across different time zones
Must have strong analytical and interpersonal communication skills
Must be flexible and able to adapt to changes, delays, or unexpected events
Must be able to work with contract staff, temporary labor, volunteers, executive staff, and clients
Must be able to work from home
Must be available for at least 50% travel and expect to be on the road 1–2 weeks per month
Must be able to stand for extended periods outdoors in varying weather conditions
Must be able to lift at least 50 pounds
Must be legally entitled to work in the United States upon application
Must hold a valid passport
Preferred: 5–7 years event or project management experience
Preferred: Experience with generative AI tools such as Gemini or Claude

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Flexible spending accounts
Long-term disability insurance
Short-term disability insurance
Life insurance
Accident insurance
401(k)
Paid time off
Stock option plan
Bonus plans
Work from home position
World-class product leaders and engineers team environment
Inclusive culture where everyone has a voice and the best idea wins