Family Support Community Specialist

Metropolitan Ministries

. Conduct mobile and site-based client assessments and determine eligibility for services .

Posted 9/22/2026full-timeTampa • Florida • United StatesMid-LevelSenior💰 $22 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client assessments, resource navigation, and case management within social services, with a strong focus on supporting individuals and families facing homelessness and poverty. Proficient in maintaining accurate documentation and ensuring compliance with organizational and funding requirements.

Highest-signal resume keywords

Client AssessmentResource NavigationCase ManagementCommunity EngagementVolunteer Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Assessment PracticesCase Management PrinciplesData EntryReport WritingMicrosoft WordMicrosoft ExcelMicrosoft Teams

Soft Skills

Oral CommunicationWritten CommunicationTeam CollaborationDe-escalation SkillsRelationship Building

Tools & Technologies

HMIS

Certifications & Qualifications

Associate’s Degree in Social WorkHuman ServicesPsychologyCounseling

Industry Keywords

HomelessnessHousing InstabilityPovertySocial ServicesCommunity Resources

About the role

Key responsibilities & impact

Conduct mobile and site-based client assessments and determine eligibility for services
Provide resource navigation, referrals, direct services, prevention assistance, and diversion support
Administer prevention, diversion, financial assistance, and other approved support services
Maintain accurate, timely, and confidential client records, case documentation, data entry, and reporting in HMIS and other required systems
Ensure compliance with organizational policies, funding requirements, grant requirements, budgets, and service objectives
Serve as the primary Metropolitan Ministries representative at assigned community locations
Build positive relationships with clients, volunteers, and community partners
Collaborate with internal teams and external partners on outreach initiatives, neighborhood strategies, community events, and resource coordination
Train, support, and coordinate volunteers
Support holiday programs, special events, fundraising activities, community engagement, holiday tent registration and distribution, and Bridge Builders events
Meet personal, team, and organizational goals outlined in the Strategic Plan
Perform other assigned duties

Requirements

What you’ll need

Associate’s Degree in Social Work, Human Services, Psychology, Counseling, business, or a related field required
Equivalent combinations of education, professional experience, and volunteer service in the social services field may be considered
Experience working with individuals and families experiencing homelessness, housing instability, poverty, or other barriers to self-sufficiency
Knowledge of community resources, case management principles, and client assessment practices preferred
Participation in relevant trainings, seminars, conferences, and continuing education opportunities
Comfort working with poor and homeless families
Understanding of poverty and ability to work with low socio-economic and diverse populations facing crises professionally and diplomatically
Ability to deescalate clients with heightened emotions preferred
Ability to work as part of a team within a multi-disciplinary framework
Ability to manage other employees and volunteers
High computer literacy with knowledge of Microsoft Word, Excel, and Teams
Oral and written communication skills; ability to write reports and conduct and participate in meetings
Bilingual is a plus but not required
Adequate hearing and speaking ability
Ability to work outdoors in sunlight and higher temperatures on occasion
Physical, emotional, and spiritual stamina to handle job-related issues and stress
Ability to lift 20 lbs. or more
Legal authorization to work in the United States
Must pass required background pre-employment screening
Willingness to travel to designated partner sites and reliable transportation
Ability to communicate effectively in English

Benefits

Comp & perks

Group health, vision, and dental coverage at affordable rates, along with family coverage if you choose to purchase it
Preventative care is 100% covered (free) on all plans
PTO for full-time and part-time employees
11 days of PTO and 10 paid holidays annually
Option to participate in the 401K plan with employer match
$15,000 in employee Life Insurance paid for by Metropolitan Ministries
Employee Assistance Program
Option to participate in supplemental group insurance plans at affordable rates
Tuition reimbursement program
Training and career development
Discounted membership at the YMCA