Customer Care Representative

Metropolitan Opera

. Respond to inbound customer inquiries and provide exceptional customer service .

Posted 10/24/2026part-timeNew York City • New York • United StatesJunior💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service skills with the ability to effectively communicate and customize responses based on individual customer needs. Proficient in digital systems and capable of adapting quickly to new technologies and procedures.

Highest-signal resume keywords

Customer Service ExperienceExcellent Communication SkillsTessitura ExperienceFlexibility With SchedulingFast Learner

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Listening SkillsAdaptabilityTeam Collaboration

Tools & Technologies

Digital SystemsCRM Experience

Industry Keywords

Non-ProfitPerforming ArtsCustomer InquiriesMembership SalesAccount Maintenance

About the role

Key responsibilities & impact

Respond to inbound customer inquiries and provide exceptional customer service
Answer inquiries about performances and services
Process ticket orders
Sell Memberships
Perform general account maintenance
Upsell customers to additional performances, advanced membership levels, and/or new products or services when appropriate
Work as part of a diverse team helping create meaningful experiences for opera lovers
Work according to seasonal department operating hours, including possible Monday–Saturday 10 AM–8 PM EST and Sunday 10 AM–6 PM EST

Requirements

What you’ll need

Excellent communication skills to represent the Met in a meaningful and relevant way to each customer
Ability to listen carefully and customize each customer inquiry based on the customer's needs and unique relationship to the Met
Minimum 1 year customer service experience within a fast-paced environment; non-profit, performing arts, and/or call center experience preferred but not required
High comfort level with digital systems and computer-based work; Tessitura or CRM experience preferred but not required
Fast learner able to quickly adapt to new technology, procedures, and product offerings
Flexibility with scheduling
Must be able to work evening and weekend shifts as organization needs require
Regularly required to sit, talk, and listen for long periods of time on a computer and phone
Frequently required to use repetitive hand motions and to stand, walk, reach, and bend

Benefits

Comp & perks

Upselling customers to additional performances, advanced membership levels, and/or new products or services is encouraged and rewarded