Metropolitan Opera

Customer Support

• Respond to inbound customer inquiries and provide exceptional customer service
• Answer inquiries about performances and services
• Process ticket orders
• Sell Memberships
• Perform general account maintenance
• Upsell customers to additional performances, advanced membership levels, and/or new products or services when appropriate
• Work as part of a diverse team helping create meaningful experiences for opera lovers
• Work according to seasonal department operating hours, including possible Monday–Saturday 10 AM–8 PM EST and Sunday 10 AM–6 PM EST

Explore Customer Care Representative at Metropolitan Opera. Review requirements and application details.

Customer Care Representative

Researcher

• Conduct in-depth prospect research and analysis on individuals, corporations and foundations to assess philanthropic capacity, interests, and affinity
• Prepare clear, concise and confidential donor profiles, briefings and research reports to support cultivation, solicitation and stewardship
• Utilize research resources and screening tools including iWave, LexisNexis, Altrata, web sources, and databases to identify and verify prospect information
• Respond to research requests and collaborate with Development Operations, Analytics, and frontline fundraising staff
• Maintain accurate and up-to-date prospect research data in Tessitura
• Monitor news, philanthropic activity, business developments, and publicly available information for relevant donor and prospect updates
• Assist in maintaining research standards, documentation, and departmental procedures
• Leverage AI and emerging technologies to improve research efficiency while ensuring accuracy, confidentiality, and data integrity
• Perform other duties and special projects as assigned
• Ensure documents are prepared, proofread, and distributed in a timely manner
• Support the Research department

Explore Development Researcher at Metropolitan Opera. Review requirements and application details.

Development Researcher

Associate

• Field inquiries from Patrons by telephone and email and provide courteous service
• Assist with daily gift booking, including stocks, wires, anonymous gifts, and pending checks
• Facilitate solicitation and fulfillment emails and send monthly solicitation letters
• Check and mail Patron acknowledgement letters
• Coordinate membership upgrade emails
• Maintain and upload exclusive membership web content
• Manage Straz Lounge reservations
• Maintain accurate memberships and related activities in the fundraising database
• Assist with the monthly Patron billing process
• Assist with Patron activities/events and Backstage Tour check-in
• Provide administrative support to the Director of Patron and Young Associate Giving
• Assist with On Account Gift Booking
• Coordinate Special Events and Patron Presentation emails and design
• Perform other duties supporting the Patron Office team

Explore Patron Associate at Metropolitan Opera. Review requirements and application details.

Open roles

Customer Care Representative

Development Researcher

Patron Associate