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Patron Associate
Metropolitan Opera. Field inquiries from Patrons by telephone and email and provide courteous service .
Posted 10/24/2026full-timeNew York City • New York • United StatesJuniorMid-Level💰 $45,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and administrative support capabilities, with proficiency in Microsoft Office and experience in fundraising databases like Tessitura or Raiser’s Edge. Ability to manage multiple tasks and provide excellent communication while maintaining a professional demeanor.
Highest-signal resume keywords
Customer Service ExperienceAdministrative SupportMicrosoft Office ProficiencyTessitura ExperienceDetail-Oriented
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Fundraising Database ManagementGift BookingMembership CoordinationEvent CoordinationMulti-TaskingProblem-Solving
Soft Skills
Excellent Communication SkillsPleasant DemeanorSelf-Motivated
Tools & Technologies
Microsoft OfficeTessituraRaiser’s Edge
Certifications & Qualifications
BA Degree
Industry Keywords
Patron ServicesFundraisingMembership ManagementCustomer InteractionEvent Support
About the role
Key responsibilities & impact- Field inquiries from Patrons by telephone and email and provide courteous service
- Assist with daily gift booking, including stocks, wires, anonymous gifts, and pending checks
- Facilitate solicitation and fulfillment emails and send monthly solicitation letters
- Check and mail Patron acknowledgement letters
- Coordinate membership upgrade emails
- Maintain and upload exclusive membership web content
- Manage Straz Lounge reservations
- Maintain accurate memberships and related activities in the fundraising database
- Assist with the monthly Patron billing process
- Assist with Patron activities/events and Backstage Tour check-in
- Provide administrative support to the Director of Patron and Young Associate Giving
- Assist with On Account Gift Booking
- Coordinate Special Events and Patron Presentation emails and design
- Perform other duties supporting the Patron Office team
Requirements
What you’ll need- BA degree
- 1+ year of experience in a customer service or administrative role
- Excellent communication skills
- Experience working with the public
- Pleasant and professional demeanor
- Proficiency in Microsoft Office
- Experience with Tessitura or Raiser’s Edge preferred
- Enthusiastic, detail-oriented and self-motivated
- Occasional weekend or evening events required
- Ability to multi-task, prioritize, and problem-solve in a fast-paced, busy work environment
Benefits
Comp & perks- Patron Program benefits administration
- Opportunities to assist with Patron activities/events and Backstage Tours