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Customer Service Assistant
Meu Pet Club. Handle inbound and outbound customer interactions with quality and empathy .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills through effective communication and empathy, while maintaining organization and attention to detail in a hybrid work environment. Proficient in utilizing various communication channels to enhance customer interactions and support departmental performance.
Highest-signal resume keywords
Customer ServiceClear CommunicationAttention to DetailCollaborationHybrid Work Availability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyOrganizationWillingness to LearnCollaborative AttitudeRespectful Communication
Tools & Technologies
EmailPhoneWhatsAppChat
Certifications & Qualifications
High School Diploma
Industry Keywords
Customer InteractionsPerformance IndicatorsSupport MaterialsCustomer ExperienceContinuous Improvement
About the role
Key responsibilities & impact- Handle inbound and outbound customer interactions with quality and empathy
- Provide support through multiple channels, including email, phone, WhatsApp, and chat
- Answer customer questions using the available materials and tools correctly
- Record information, resolve requests, or route them appropriately
- Keep handling times within established standards
- Monitor assigned interactions daily and flag critical cases
- Support the analysis and monitoring of the department’s performance indicators
- Assist in organizing and updating support materials, FAQs, and customer service workflows
- Participate in daily meetings, training sessions, and team initiatives
- Support specific campaigns through calls, messages, and video calls
Requirements
What you’ll need- Must reside in Curitiba or the Curitiba Metropolitan Area
- Availability to work in a hybrid arrangement, with on-site attendance three times per week
- Genuine interest in providing excellent service and creating a positive customer experience
- Clear and respectful oral and written communication
- Organization and attention to detail
- Willingness to learn customer service processes, tools, and best practices
- Collaborative attitude and openness to feedback
- Alignment with a culture of care, empathy, accountability, and continuous improvement
- Availability to work one of the following schedules: Monday to Friday, 11:00 a.m. to 8:00 p.m.; Monday to Friday, 10:00 a.m. to 7:00 p.m.; or a 5-on/2-off schedule, 8:00 a.m. to 5:00 p.m.
- High school diploma
Benefits
Comp & perks- Health insurance (no monthly premium; copay applies)
- Dental insurance through DentalUni (no monthly premium or copay)
- Gympass/Wellhub
- Education allowance (2.5% of gross compensation)
- Meal allowance (R$240/month)
- Meal voucher (R$35/day)
- Transportation allowance
- Meu Pet Club plan for your pet
- Quarterly and annual bonuses
- Birthday day off
- SESC partnership