Meu Pet Club

Customer Support

• Handle inbound and outbound customer interactions with quality and empathy
• Provide support through multiple channels, including email, phone, WhatsApp, and chat
• Answer customer questions using the available materials and tools correctly
• Record information, resolve requests, or route them appropriately
• Keep handling times within established standards
• Monitor assigned interactions daily and flag critical cases
• Support the analysis and monitoring of the department’s performance indicators
• Assist in organizing and updating support materials, FAQs, and customer service workflows
• Participate in daily meetings, training sessions, and team initiatives
• Support specific campaigns through calls, messages, and video calls

Customer Service Assistant