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Meu+

Junior Operations Analyst

Meu+

. Provide direct customer support through multiple channels (email, WhatsApp, chat, etc.), ensuring prompt resolutions and an excellent customer experience (CX) .

Posted 9/30/2026full-timeBelo Horizonte • BrazilJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and experience management, with a strong focus on analyzing workflows, optimizing communication strategies, and utilizing customer service metrics for decision-making. Proficient in implementing tools and enhancing customer interactions across various channels.

Highest-signal resume keywords
Customer SupportCustomer ExperienceProcess MappingCRM PlatformsCustomer Service Metrics

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer ServiceWorkflow AnalysisSupport Script OptimizationPerformance EvaluationMetrics Tracking
Soft Skills
CommunicationProblem-SolvingCollaboration
Tools & Technologies
Microsoft OfficeGoogle Workspace
Industry Keywords
Customer SuccessBusiness AdministrationProduction EngineeringMarketingCommercial Management

About the role

Key responsibilities & impact
  • Provide direct customer support through multiple channels (email, WhatsApp, chat, etc.), ensuring prompt resolutions and an excellent customer experience (CX)
  • Analyze customer support workflows to identify bottlenecks and propose continuous improvements
  • Review, standardize, and optimize support scripts, tone of voice, message templates, and customer relationship and communication journeys
  • Evaluate the performance of contact channels and assist with the implementation or configuration of new tools and channels
  • Support customer service assistants in resolving complex cases, process-related questions, and communication best practices
  • Track customer service metrics, including NPS, CSAT, Average Wait Time, Average Handling Time, and SLA, to support departmental decision-making

Requirements

What you’ll need
  • Bachelor’s degree completed or in progress in Business Administration, Production Engineering, Communications, Marketing, Commercial Management, or a related field
  • Previous experience—even through an internship or assistant/support role—in customer service, Customer Success, or operations
  • Proficiency in Microsoft Office or Google Workspace
  • Familiarity with customer service and CRM platforms
  • Good understanding of process mapping methodologies
  • Additional coursework in customer experience

Benefits

Comp & perks
  • Meal allowance
  • Transportation allowance
  • Childcare assistance
  • Dental plan
  • Life insurance
  • Wellhub
  • Baby on Board program
  • Access to MEU+ services
  • All positions are also open to people with disabilities