Meu+

Operations

• Provide direct customer support through multiple channels (email, WhatsApp, chat, etc.), ensuring prompt resolutions and an excellent customer experience (CX)
• Analyze customer support workflows to identify bottlenecks and propose continuous improvements
• Review, standardize, and optimize support scripts, tone of voice, message templates, and customer relationship and communication journeys
• Evaluate the performance of contact channels and assist with the implementation or configuration of new tools and channels
• Support customer service assistants in resolving complex cases, process-related questions, and communication best practices
• Track customer service metrics, including NPS, CSAT, Average Wait Time, Average Handling Time, and SLA, to support departmental decision-making

Junior Operations Analyst