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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in customer support and operational tasks, with a strong ability to utilize ticketing tools and manage data entry processes. Capable of preparing reports and tracking performance metrics while providing exceptional service to users.
Highest-signal resume keywords
Customer Service ExperienceOperational SupportProficiency With Ticketing ToolsData Entry SkillsExperience In Fintech Operations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportOperational SupportData EntryProcess TrackingBasic Excel ProficiencyBasic Google Sheets Proficiency
Tools & Technologies
ZendeskMicrosoft OfficeGoogle Workspace
Certifications & Qualifications
High School Diploma
Industry Keywords
Loyalty ProgramBankingFintech Operations
About the role
Key responsibilities & impact- Provide customer support to Meu+ users through designated channels (app, chat, and email), answering questions and resolving requests
- Perform operational support routines for the Drawings and Partnerships teams
- Register offers and partners in the Meu+ app
- Log and track tickets through resolution, meeting service-level deadlines
- Identify and escalate cases requiring special handling or support from other teams
- Assist with updating databases and preparing basic reports on support volume and performance
Requirements
What you’ll need- High school diploma
- Experience in customer service, operational support, or back-office operations
- Proficiency with customer support and ticketing tools (e.g., Zendesk or similar platforms)
- Knowledge of Microsoft Office or Google Workspace, with basic to intermediate proficiency in Excel and Google Sheets
- Ability to perform operational tasks involving verification, data entry, and process tracking
- Currently pursuing a degree in Business Administration, Management, or a related field (preferred)
- Experience providing digital support through chat, apps, or social media (preferred)
- Experience in loyalty program, banking, or fintech operations (preferred)
- All positions are also open to people with disabilities
Benefits
Comp & perks- Meal allowance
- Transportation allowance
- Childcare assistance
- Dental plan
- Life insurance
- Wellhub membership
- Baby on Board program
- Access to Meu+ services