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Meu+

Operations Assistant

Meu+

. Provide customer support to Meu+ users through designated channels (app, chat, and email), answering questions and resolving requests .

Posted 10/10/2026full-timeBelo Horizonte • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer support and operational tasks, with a strong focus on ticketing systems and data management. Capable of effectively handling customer inquiries and maintaining performance metrics in a fast-paced environment.

Highest-signal resume keywords
Customer Service ExperienceOperational SupportProficiency With Ticketing ToolsData Entry SkillsExperience With Loyalty Programs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer SupportOperational SupportData EntryProcess TrackingBasic Excel ProficiencyBasic Google Sheets Proficiency
Soft Skills
Problem SolvingCommunication
Tools & Technologies
ZendeskMicrosoft OfficeGoogle Workspace
Certifications & Qualifications
High School Diploma
Industry Keywords
Fintech OperationsLoyalty ProgramDigital Support

About the role

Key responsibilities & impact
  • Provide customer support to Meu+ users through designated channels (app, chat, and email), answering questions and resolving requests
  • Perform operational support tasks for the Draws and Partnerships teams
  • Create and manage offers and partner profiles in the Meu+ app
  • Log and track support tickets through resolution, adhering to service-level deadlines
  • Identify and escalate cases requiring special handling or assistance from other teams
  • Support the maintenance of databases and basic reports on support volume and performance

Requirements

What you’ll need
  • High school diploma
  • Experience in customer service, operational support, or back-office operations
  • Proficiency with customer support and ticketing tools (e.g., Zendesk or similar platforms)
  • Knowledge of Microsoft Office or Google Workspace, with basic to intermediate proficiency in Excel and Google Sheets
  • Ability to perform operational tasks involving verification, data entry, and process tracking
  • Currently pursuing a degree in Business Administration, Management, or a related field
  • Experience providing digital support through chat, apps, or social media
  • Experience working with loyalty program, banking, or fintech operations

Benefits

Comp & perks
  • Meal voucher
  • Transportation allowance
  • Childcare assistance
  • Dental plan
  • Life insurance
  • Wellhub membership
  • Baby on Board program
  • Access to Meu+ services