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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing SaaS onboarding and implementation processes, with a focus on configuring complex products and diagnosing integration issues. Strong communication and training skills are essential for engaging diverse customer stakeholders and ensuring successful project rollouts.
Highest-signal resume keywords
SaaS Onboarding ExperienceProject Management SkillsCustomer Relationship ManagementAI Fluency Level 2Stakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SaaS ImplementationProduct ConfigurationIntegration DiagnosisPhased RolloutsTraining DevelopmentProject TrackingOnboarding PlaybooksSOPsAI ToolsDocumentation Review
Soft Skills
Strong CommunicationTraining SkillsTeam CollaborationProblem-SolvingAdaptability
Industry Keywords
Hospitality TechnologyCustomer-Facing RolesMid-Market ImplementationsEnterprise ImplementationsDiverse Customer Stakeholders
About the role
Key responsibilities & impact- Own the customer relationship from handover to go-live
- Guide hotels through setup, training and rollout
- Run several mid-market and enterprise implementations simultaneously
- Manage phased rollouts across multiple properties or regions
- Configure the product for each customer
- Diagnose integration issues and advise on setup decisions
- Identify configuration, data and timeline risks early
- Train customer stakeholders and drive adoption through go-live
- Keep Sales, Support and RevOps aligned
- Use AI to draft documentation, prepare customer sessions and maintain project tracking
- Review AI-generated material for accuracy before sharing it
- Share effective practices with the team
Requirements
What you’ll need- 3 to 5 years in SaaS onboarding, implementation or customer-facing technical roles
- Experience managing concurrent mid-market or enterprise implementations, including phased rollouts across multiple properties or regions
- Deep SaaS product knowledge, including configuring complex products, diagnosing integration issues and advising customers on setup decisions
- Strong communication and training skills for diverse customer stakeholders
- Stakeholder management across customers, Sales, Support and RevOps
- Structured project management across several projects at once
- AI Fluency Level 2, including critically evaluating AI output before sharing it
- Hospitality technology or adjacent-sector experience is nice to have
- Multilingual ability is nice to have
- Experience with onboarding playbooks, SOPs, team knowledge bases or AI tools is nice to have
Benefits
Comp & perks- Unlimited paid holiday
- Participation in company share program
- Paid parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available after one year of service)
- Annual Learning budget of €300, with more for high performers
- Monthly "EDGE" time for personal development
- Work from anywhere policy with flexibility to work abroad for a few weeks each year
- Relocation options, available after one year
- Flexible, hybrid working options
- Home office setup budget
- Monthly work-from-home allowance
- Claude tokens
- Local benefits varying by location, including healthcare and retirement plans, team events, socials and other perks