Customer Onboarding Manager

Mews

. Own the customer relationship from handover to go-live .

Posted 11/11/2026full-timeRemote • SpainMid-LevelSenior💰 €39,500 - €42,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing SaaS onboarding and implementation projects, with a focus on customer relationship management, product configuration, and training. Proficient in using AI tools for documentation and project tracking while ensuring stakeholder alignment across various teams.

Highest-signal resume keywords

SaaS Onboarding ExperienceProject Management SkillsProduct Configuration ExpertiseStrong Communication SkillsAI Fluency Level 2

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SaaS ImplementationProduct ConfigurationIntegration DiagnosisProject ManagementTraining DevelopmentDocumentation ReviewAI Tool UtilizationRisk IdentificationStakeholder ManagementConcurrent Project Management

Soft Skills

Strong CommunicationTraining SkillsCustomer Relationship ManagementTeam CollaborationAdaptability

Industry Keywords

Hospitality TechnologyMid-Market ImplementationsEnterprise ImplementationsPhased RolloutsCustomer-Facing Technical Roles

About the role

Key responsibilities & impact

Own the customer relationship from handover to go-live
Guide hotels through setup, training and rollout
Run multiple mid-market and enterprise implementations simultaneously within SLA targets
Manage phased rollouts across multiple properties or regions
Configure products for customers and diagnose integration issues
Advise customers on setup decisions and identify configuration, data and timeline risks early
Train customer stakeholders and drive adoption through go-live
Keep Sales, Support and RevOps aligned
Use AI to draft documentation, prepare customer sessions and maintain efficient project tracking
Review AI-generated material for accuracy before sharing it
Share effective AI practices with the team

Requirements

What you’ll need

3 to 5 years in SaaS onboarding, implementation or customer-facing technical roles
Experience managing concurrent mid-market or enterprise implementations, including phased rollouts across multiple properties or regions
Deep SaaS product knowledge
Ability to configure complex products, diagnose integration issues and advise customers on setup decisions
Strong communication and training skills for diverse customer stakeholders
Stakeholder management across customers, Sales, Support and RevOps
Structured project management across several projects at once
AI Fluency Level 2, including critically evaluating AI output before sharing it
Experience in hospitality technology or an adjacent sector is nice to have
Multilingual ability is nice to have
Experience contributing to onboarding playbooks, SOPs or team knowledge bases is nice to have

Benefits

Comp & perks

Unlimited paid holiday
Participation in company share program
Paid parental leave: 6 months fully paid for primary caregivers and 2 months for secondary caregivers, available after one year of service
Annual Learning budget of €300, with more for high performers
Monthly “EDGE” time for personal development
Work from anywhere policy with flexibility to work abroad for a few weeks each year
Relocation options available after one year
Flexible, hybrid working options
Home office setup budget
Monthly work-from-home allowance
Claude tokens for workflow automation and productivity
Additional location-dependent benefits, including healthcare, retirement plans, team events, socials and other perks