Operations Manager – Fintech

Mews

. Own third-party operations end to end, including vendor contact, onboarding, due diligence, performance, compliance, and issue resolution .

Posted 10/31/2026full-timeRemote • NetherlandsMid-LevelSenior💰 €91,500 - €109,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in third-party operations management, including vendor onboarding, compliance, and performance oversight. Proven ability to lead operational readiness and maintain audit-ready records while ensuring effective communication and relationship-building with stakeholders.

Highest-signal resume keywords

Third-Party GovernanceRegulatory ComplianceOperational ResilienceProject ManagementCustomer Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Risk ManagementSLA MonitoringIncident Response CoordinationPerformance ReportingDue Diligence

Soft Skills

Communication SkillsRelationship-Building SkillsAttention to DetailJudgementAccountability

Industry Keywords

PaymentsFintechFinancial ServicesOperational ControlsBusiness Continuity

About the role

Key responsibilities & impact

Own third-party operations end to end, including vendor contact, onboarding, due diligence, performance, compliance, and issue resolution
Lead operational readiness for new products and material changes
Coordinate across support, incident response, and third-party delivery stakeholders
Oversee customer support and complaints
Own operational risk and SLA monitoring, reporting to senior management and the Board and escalating risks early
Support continuity during incidents and disruptions while partnering with the Operations Resilience Manager
Maintain accurate, audit-ready operational records
Support internal, external, and other reviews across third-party management and operational controls
Report directly to the CEO of Mews Financial Services

Requirements

What you’ll need

5+ years of experience in operations within payments, fintech, financial services, or a similarly controlled environment
Hands-on delivery experience
Strong experience across third-party governance, regulatory compliance, and customer operations
Exposure to operational resilience and business continuity is a strong plus
Strong project management, communication, and relationship-building skills
Ability to own end-to-end operational processes in a fast-moving, cross-functional environment
High attention to detail, strong judgement, accuracy, and accountability
Credibility to operate as a first-line owner with senior leadership, Board, and regulator visibility

Benefits

Comp & perks

Unlimited paid holiday
Participation in the company share program
Paid parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available after one year of service)
Annual Learning budget of €300, with more for high performers
Monthly "EDGE" time to Explore, Develop, Grow, and Elevate yourself
Work from anywhere policy with flexibility to work abroad for a few weeks each year
Relocation options, available after one year
Flexible, hybrid working options
Home office setup budget
Monthly work-from-home allowance
Claude tokens for workflow automation and productivity
Location-dependent healthcare and retirement plans
Team events, socials and other local perks