Client Success & Account Growth Manager

MezTal

. Manage a portfolio of U.S.-based customer accounts throughout the customer lifecycle .

Posted 10/2/2026full-timeGuadalajara • MexicoJuniorMid-Level💰 MX$34,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing U.S.-based customer accounts throughout the lifecycle, focusing on retention, reactivation, and account growth. Proficient in building relationships, conducting proactive outreach, and collaborating with internal teams to ensure customer success.

Highest-signal resume keywords

B2B Account ManagementCustomer SuccessCustomer RetentionSalesforce CRMProactive Outreach

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Portfolio ManagementAccount GrowthUpsellingCross-SellingPerformance-Based Goals

Soft Skills

Relationship-BuildingNegotiationObjection-HandlingStakeholder ManagementOrganizational Skills

Tools & Technologies

SalesforceHubSpotCRM Software

Industry Keywords

SaaSTechnologyHealthcareB2BCustomer-Focused

About the role

Key responsibilities & impact

Manage a portfolio of U.S.-based customer accounts throughout the customer lifecycle
Build authentic relationships and become a trusted partner to customer stakeholders
Conduct proactive outreach, pulse checks, account reviews, and strategic follow-ups
Understand customers’ businesses, operational challenges, goals, and decision-making processes
Monitor customer activity, platform usage, adoption, engagement, and account health
Identify at-risk accounts and create retention or recovery plans
Reactivate customers who have reduced or stopped using the platform
Manage escalations and difficult customer conversations
Identify upsell, cross-sell, referral, and account expansion opportunities
Expand relationships into additional locations or business units
Own customer initiatives from initial conversation through execution and final follow-up
Coordinate with Sales, Operations, Product, and other internal teams
Ensure demonstrations, implementations, commitments, and follow-ups happen as planned
Maintain accurate account records, activities, opportunities, and next steps in the CRM
Balance proactive account development with urgent customer needs
Prioritize accounts based on health, engagement, growth potential, and business impact
Respond to time-sensitive customer situations, including occasional needs outside standard business hours
Measure success through customer activity, platform usage, retention, reactivation, engagement, adoption, expansion, and account growth outcomes

Requirements

What you’ll need

Advanced or fluent English (almost native preferred)
Experience working directly with U.S.-based customers
Currently living in Guadalajara, Jalisco
Valid U.S. visa and availability for occasional business travel
2+ years of experience in B2B Account Management, Customer Success, Client Partnerships, or relationship-based sales
Experience managing and growing a customer portfolio or book of business
Proven results in customer retention, reactivation, adoption, renewals, upselling, cross-selling, or account expansion
Experience working toward measurable retention, revenue, growth, adoption, or quota-based goals
Strong relationship-building, negotiation, objection-handling, and stakeholder management skills
Comfortable with proactive outreach, difficult customer conversations, and persistent follow-up
Organized, resilient, hands-on, and comfortable working in a fast-paced environment where processes are still evolving
Comfortable with performance-based compensation
Preferred experience in SaaS, technology, healthcare, senior living, staffing, marketplaces, hospitality, insurance, or another B2B customer-focused industry
Preferred experience with Salesforce, HubSpot, or a similar CRM
Preferred experience building customer programs or processes from scratch
Preferred previous work in a startup, scale-up, or performance-driven environment

Benefits

Comp & perks

Quarterly incentives tied to customer retention, platform adoption, activity, and account growth
Target quarterly incentive of approximately $100,000 MXN when all established goals are achieved
Christmas Bonus: 30 days, paid in December
Major Medical Expense Insurance with coverage up to $25,000,000 MXN
Minor Medical Insurance
Dentegra Annual Services
Life Insurance (Death and Disability)
12 vacation days in accordance with Mexican Federal Labor Law
Cell phone reimbursement and transportation subsidy
Hybrid work model
Multicultural exposure with teams in Mexico and the United States
Internal MezTal events
Exclusive discounts with partner companies
Academic agreements with universities and language schools