MezTal

Customer Success Manager

• Manage a portfolio of U.S.-based customer accounts throughout the customer lifecycle
• Build authentic relationships and become a trusted partner to customer stakeholders
• Conduct proactive outreach, pulse checks, account reviews, and strategic follow-ups
• Understand customers’ businesses, operational challenges, goals, and decision-making processes
• Monitor customer activity, platform usage, adoption, engagement, and account health
• Identify at-risk accounts and create retention or recovery plans
• Reactivate customers who have reduced or stopped using the platform
• Manage escalations and difficult customer conversations
• Identify upsell, cross-sell, referral, and account expansion opportunities
• Expand relationships into additional locations or business units
• Own customer initiatives from initial conversation through execution and final follow-up
• Coordinate with Sales, Operations, Product, and other internal teams
• Ensure demonstrations, implementations, commitments, and follow-ups happen as planned
• Maintain accurate account records, activities, opportunities, and next steps in the CRM
• Balance proactive account development with urgent customer needs
• Prioritize accounts based on health, engagement, growth potential, and business impact
• Respond to time-sensitive customer situations, including occasional needs outside standard business hours
• Measure success through customer activity, platform usage, retention, reactivation, engagement, adoption, expansion, and account growth outcomes

Client Success & Account Growth Manager

Sales

• Drive the end-to-end sales process with senior living operators, from discovery through signed contract.
• Focus initially on single-community and small-portfolio deals using a documented playbook and short sales cycles.
• Grow into larger portfolio opportunities involving 5–50 communities alongside the VP of Growth.
• Engage senior living professionals via phone, email, video meetings, in-person meetings, and industry conferences.
• Lead discovery across the full buying committee, including champions, budget owners, technical gatekeepers, and end users.
• Understand client needs and position value across engagement, dining, operations, and family experience departments.
• Plan and lead demos, module deep-dives, and relevant on-site engagements.
• Deliver debriefs, tailored proposals, and dated next steps.
• Negotiate and close contracts with legal and finance teams.
• Lead high-impact meetings and product demos with sales engineering and expert support.
• Tailor demos to community type and stakeholder needs.
• Handle product and integration questions and bring in additional support when needed.
• Maintain disciplined pipeline management, accurate close dates, clean stages, and actionable notes.
• Keep Pipedrive CRM updated with contacts and sales activity.
• Contribute field insight to playbooks, battlecards, and sales collateral with marketing.
• Represent the company at SLIF, ASHA, LeadingAge, and NIC conferences and convert conversations into pipeline.

SAAS Sales Director

General

• Support the media buying team in day-to-day execution and operational maintenance of advertising campaigns.
• Input campaign details into Salesforce and WOVN via bulk uploads accurately.
• Populate media plans with show descriptions, demographics, host names, and sample sponsor details.
• Monitor campaign delivery and assist with outreach to network partners for pacing updates or delivery clarifications.
• Track and submit media actualization data, including confirmed underdeliveries, through internal workflows.
• Flag campaign issues or discrepancies and propose solutions.
• Assist with outbound and follow-up communication to network partners for RFP submissions.
• Collect, organize, and format incoming RFP materials for media team review.
• Communicate RFP outcomes to partners clearly, professionally, and promptly.
• Conduct brand safety checks on prospective placements and flag concerns with recommended next steps.
• QC views and activity fill information in proposals.
• Ensure vendor-facing communication is professional, timely, and aligned with internal timelines.

Youtube Media Coordinator

• Support the media buying team in day-to-day execution and operational maintenance of advertising campaigns
• Keep internal systems up to date, support vendor relationships, and ensure campaign processes run smoothly from RFP to reconciliation
• Input campaign details into Salesforce and WOVN via bulk uploads accurately
• Populate media plans with show descriptions, demographics, host names, and sample sponsor details
• Monitor campaign delivery and assist with outreach to network partners for pacing updates or delivery clarifications
• Track and submit media actualization data, including confirmed underdeliveries, through internal workflows
• Proactively flag issues or discrepancies and propose solutions
• Assist with outbound and follow-up communication to network partners for RFP submissions
• Collect, organize, and format incoming RFP materials for media team review
• Communicate RFP outcomes to partners clearly, professionally, and promptly
• Conduct brand safety checks on prospective placements and flag concerns with recommended next steps
• Ensure vendor-facing communication is professional, timely, and aligned with internal timelines

YouTube Media Coordinator

Accounts Payable

• Enter and process vendor invoices, credits, and related AP information accurately and on time
• Review invoices for completeness, proper approval, and correct GL account and location assignment
• Match invoices against purchase orders and receiving documentation
• Identify and report invoice discrepancies, missing approvals, or incorrect information
• Maintain accurate and up-to-date vendor records
• Organize and maintain AP documentation and records
• Support the accounting team with invoice-related month-end activities
• Assist with additional Accounts Payable and administrative tasks as needed

Junior Accounts Payable Specialist

• Own the full recruitment lifecycle for sales and sales leadership positions, from initial intake and search strategy through sourcing, interviewing, candidate management, offer stages, and successful placement.
• Partner with hiring stakeholders to understand position requirements, business needs, ideal candidate profiles, priorities, and expectations.
• Develop recruiting and headhunting strategies based on position requirements and complexity.
• Conduct market research on industries, competitors, sales organizations, talent pools, and market dynamics.
• Build talent and market maps to identify target companies, sales organizations, high-performing professionals, and candidate pipelines.
• Identify and engage passive sales professionals and leaders through outreach, networking, referrals, events, research, and creative sourcing.
• Screen and interview candidates to assess experience, sales background, career progression, communication skills, motivations, and alignment.
• Present qualified candidates with context and insights to support hiring decisions.
• Manage candidate relationships and maintain a strong candidate experience throughout the recruitment process.
• Coordinate recruitment stages and follow up with candidates and stakeholders.
• Support offer-stage conversations, candidate closing, and successful placements.
• Maintain candidate information, interview activity, pipeline status, and recruitment progress in the ATS.
• Build long-term relationships, talent pipelines, and professional networks with high-performing sales professionals.
• Leverage AI tools for market research, sourcing, talent mapping, candidate identification, outreach personalization, and productivity.
• Explore sourcing channels beyond traditional platforms and databases.
• Create compelling, personalized outreach for passive professionals.
• Attend conferences, industry events, and networking opportunities in the United States.
• Continuously develop knowledge of sales positions, organizations, industries, competitors, trends, and talent landscapes.
• Maintain organized pipelines and provide visibility into search progress, candidate activity, and market insights.
• Represent Meztal professionally in candidate and stakeholder interactions.

Strategic Talent Partner – Sales & Commercial

Machine Learning Engineer

• Design, develop, and deploy AI and machine learning solutions.
• Build and integrate ML models and AI-powered capabilities into software products.
• Explore and evaluate emerging AI models, frameworks, and development tools.
• Prototype new AI/ML capabilities and help bring successful solutions into production.
• Build data-driven functionality to support analysis and decision-making.
• Use modern AI-assisted development tools to improve engineering efficiency.
• Write clean, maintainable, testable, production-quality code.
• Collaborate with technical, product, and business stakeholders.
• Contribute to technical architecture and engineering decisions.
• Stay current with developments in machine learning, generative AI, LLMs, and AI-enabled software engineering.

AI/ML Engineer

Email Marketing Manager

• Build, proof, schedule, and send marketing emails and multi-step nurture campaigns using HubSpot or a comparable marketing automation platform.
• Segment and target email campaigns based on lists, lifecycle stages, and campaign requirements.
• QA every email before launch, including links, personalization tokens, mobile rendering, deliverability, and brand standards.
• Adapt approved copy and creative into on-brand, mobile-friendly email templates.
• Coordinate with Marketing, Sales, Product, and Creative teams to ensure messaging and offers are accurate and approved before campaigns go live.
• Maintain an organized email calendar and campaign documentation.
• Track and report campaign performance, including open rates, clicks, conversions, unsubscribes, and deliverability.
• Support list hygiene, including suppressions, bounces, opt-outs, and segmentation updates.
• Identify and escalate deliverability issues, list-quality concerns, or performance trends.
• Ensure campaigns follow applicable email marketing and privacy requirements, including CAN-SPAM and CASL.
• Work closely with the Demand Generation Manager, who sets overall campaign strategy, while owning execution of accurate, on-brand, and timely email campaigns targeting hospital and healthcare audiences.

Email Marketer

Account Manager

• Provide customer service through phone, chat, and other established communication channels.
• Recruit and engage US-based healthcare professionals to use the company’s platform and apply for available opportunities.
• Conduct proactive outreach to new and existing users to increase engagement and platform activity.
• Build and maintain user relationships through consistent communication and follow-up.
• Re-engage inactive users and encourage continued platform participation.
• Understand customer and user needs and identify appropriate solutions or resources.
• Support sales development by identifying opportunities, qualifying interest, and coordinating follow-up.
• Follow up with prospects, users, or accounts to move inquiries and opportunities through completion.
• Answer user questions, address issues, and escalate complex matters when appropriate.
• Maintain accurate records of interactions, inquiries, complaints, comments, follow-ups, and actions taken.
• Track outreach, engagement, and activity metrics to support team goals.
• Report platform-related tools, access, or technical issues.
• Collaborate with internal teams to resolve customer issues and support a positive user experience.
• Support relationship management and account-related activities as responsibilities evolve.