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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and relationship management skills, with a focus on proactive outreach and engagement. Proficient in identifying customer needs and utilizing CRM tools to enhance user experience and support sales development.
Highest-signal resume keywords
Customer Service ExperienceProactive OutreachRelationship-Building SkillsCRM ProficiencyStrong English Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceSales DevelopmentAccount CoordinationBusiness DevelopmentProblem-SolvingOrganization SkillsFollow-Up SkillsEngagement Metrics TrackingUser Relationship ManagementTechnical Issue Reporting
Soft Skills
Strong Communication SkillsIndependent Problem-SolvingAbility to Manage Multiple Priorities
Tools & Technologies
CRM PlatformsDigital Tools
Industry Keywords
Healthcare ProfessionalsUser EngagementCustomer Needs IdentificationSales OpportunitiesRemote Work
About the role
Key responsibilities & impact- Provide customer service through phone, chat, and other established communication channels.
- Recruit and engage US-based healthcare professionals to use the company’s platform and apply for available opportunities.
- Conduct proactive outreach to new and existing users to increase engagement and platform activity.
- Build and maintain user relationships through consistent communication and follow-up.
- Re-engage inactive users and encourage continued platform participation.
- Understand customer and user needs and identify appropriate solutions or resources.
- Support sales development by identifying opportunities, qualifying interest, and coordinating follow-up.
- Follow up with prospects, users, or accounts to move inquiries and opportunities through completion.
- Answer user questions, address issues, and escalate complex matters when appropriate.
- Maintain accurate records of interactions, inquiries, complaints, comments, follow-ups, and actions taken.
- Track outreach, engagement, and activity metrics to support team goals.
- Report platform-related tools, access, or technical issues.
- Collaborate with internal teams to resolve customer issues and support a positive user experience.
- Support relationship management and account-related activities as responsibilities evolve.
Requirements
What you’ll need- Strong English proficiency in reading, writing, and speaking is required.
- 1–2 years of experience in customer service, sales development, inside sales, account coordination, business development, or a related customer-facing role.
- Strong communication and relationship-building skills.
- Comfortable conducting proactive outreach and following up with customers or prospects.
- Ability to identify customer needs and recognize opportunities for engagement or growth.
- Ability to problem-solve independently with limited direction.
- Strong organization and follow-up skills, with the ability to manage multiple conversations and priorities.
- Comfortable working with technology, CRM or customer management platforms, and other digital tools.
- Some limited US-based travel may be required.
- Ability to take calls from home or remote locations during non-traditional work hours, if necessary.
- Full availability is required, as work schedules are based on business needs.
Benefits
Comp & perks- Christmas Bonus: 30 days, to be paid in December.
- Major Medical Expense Insurance: Coverage up to $25,000,000.00 MXN.
- Dental Insurance.
- Life Insurance: (Death and MXN Disability)
- Vacation Days: 12 vacation days in accordance with Federal Labor Law.
- Floating Holidays: 3 floating holidays in addition to the 7 official holidays in Mexico.
- Cell Phone Reimbursement & Transportation Subsidy.
- Hybrid Scheme: Enjoy the best of both worlds, remote and in-office work.
- Multicultural Exposure: Work with operations within Mexico and the United States.
- MezTal Internal Events.
- Exclusive Discounts: Benefits with different companies for being part of MezTal.
- Academic Agreements: Access to national universities and language schools.
- Work-life balance and professional development opportunities.