Senior Product Manager, Broker UX

MGT Insurance

. Own broker quote, bind, and servicing flows .

Posted 9/30/2026full-timeUnited StatesSenior💰 $190,000 - $300,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in building and managing AI assistants for broker servicing, with a strong focus on product quality and user experience. Proficient in designing self-service solutions and analyzing metrics to drive improvements in servicing and adoption.

Highest-signal resume keywords

AI Engineering Tool Experience5+ Years In InsurTech, FinTech, Or ConsultingFigma ProficiencyConversational AI Shipping ExperienceMetrics-Driven Servicing Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

AI Assistant DevelopmentProduct Requirements DocumentationData AnalysisSelf-Service DesignConversational AI ResolutionMetrics ImprovementDesign SkillsCode ContributionUser Experience DesignServicing Request Tracking

Soft Skills

CollaborationCommunicationProblem-SolvingUser-Centric Design

Tools & Technologies

FigmaClaude CodeCodexDevinAI-Assisted Design Tools

Industry Keywords

InsurTechFinTechBroker ExperienceConsumer-Grade Product TasteGrowth-Stage Experience

About the role

Key responsibilities & impact

Own broker quote, bind, and servicing flows
Own the design system and product quality bar across broker-facing surfaces
Build and manage an AI assistant resolving certificates, endorsements, billing, policy documents, and coverage questions end to end
Design self-service education and graceful redirects for brokers and insureds
Track servicing requests by request type and cohort and reduce them over time
Own the insured experience across onboarding, documents, payments, and claims intake
Write product requirements documents and execute across strategy, data, design, and engineering
Directly contribute code and analyze data in the warehouse
Own results from concept through post-launch
Measure AI resolution quality and self-service adoption
Explain cohort adoption changes and drive servicing deflection

Requirements

What you’ll need

Meaningful shipped work beyond simple prototypes with an AI engineering tool such as Claude Code, Codex, or Devin, with commits demonstrable
5+ years of experience at a firm that achieved scale, ideally in InsurTech, FinTech, or Consulting
Ability to build and ship directly
Consumer-grade product taste, ideally from fintech
Design skills and fluency in Figma or AI-assisted design tools
Experience taking personal designs to production
Experience shipping conversational AI that resolves requests, including knowledge of intent coverage, resolution rate, escalation design, and measurement
Metrics-driven servicing experience, including ownership and improvement of a self-service or support-deflection metric
Understanding of broker and insured users and experience building for an intermediary
Growth-stage experience
References from peer department managers in Engineering, Design, or Ops/Servicing

Benefits

Comp & perks

Annual base salary of $190,000–$300,000
Bonus
Equity
Equal employment opportunity and reasonable accommodations for qualified individuals with disabilities