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Systems Specialist – Senior Systems Specialist
Miami University College of Education, Health and Society. Provide technical support to end users for university administrative and operational applications .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for administrative applications, with a strong focus on process optimization, automation, and cross-departmental collaboration. Proficient in managing service tickets, leading operational projects, and ensuring system stability.
Highest-signal resume keywords
Technical SupportProcess OptimizationService Level Agreement (SLA) ComplianceSoftware As A Service (SAAS)Integrations Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportOperational MaintenanceTask AutomationData UploadsData ExtractsSystem IntegrationsSoftware ImprovementsService Ticket ManagementProblem SolvingAnalytical Skills
Soft Skills
Excellent Communication SkillsInterpersonal SkillsCollaboration
Tools & Technologies
WorkdayIllumia (CBORD)Internet ApplicationsIntranet Applications
Certifications & Qualifications
Bachelor's Degree in Computer ScienceBachelor's Degree in Information TechnologyAssociate's Degree in IT
Industry Keywords
University Administrative ApplicationsOperational Applications24/7 On-Call RotationCross-Departmental Technology InitiativesCriminal Background CheckE-Verify
About the role
Key responsibilities & impact- Provide technical support to end users for university administrative and operational applications
- Respond to, document, and resolve service tickets according to SLA standards
- Deliver front-line technical support or escalated Level 2+ support for complex system issues, depending on level
- Perform operational maintenance, security requests, data uploads, and data extracts
- Execute routine maintenance, task automation initiatives, and self-managed deliverables
- Participate in a 24/7 on-call rotation, typically every third week
- Plan, design, and execute automation, self-service, and process optimization solutions
- Collaborate across university departments to streamline technology workflows
- Lead complex operational projects, enhance system stability, optimize integrations, and drive software improvements at the senior level
- Define, implement, and maintain standard support processes across the division at the senior level
- Provide technical guidance and lead cross-departmental technology initiatives at the senior level
Requirements
What you’ll need- Systems Specialist: Bachelor's degree with 2 years' experience, OR Associate's degree in IT with 4 years' experience, OR 6 years' experience
- Senior Systems Specialist: Bachelor's Degree with 3 years' related and progressive technical experience, OR Associate's Degree with 5 years' related and progressive technical experience, OR 7 years' related and progressive technical experience
- Bachelor's Degree in Computer Science, Information Technology, or a related field preferred
- Previous experience with Software As A Service (SAAS) applications preferred
- Knowledge of Workday and Illumia (CBORD) products preferred
- Ability to read, write, and interpret instructional documents such as reports and procedure manuals
- Excellent written, verbal, and interpersonal communication skills
- Strong understanding of integrations
- Knowledge of Internet and Intranet applications
- Skilled at managing deliverables and systems initiatives
- Strong problem solving/analytical skills
- Criminal background check required
- Must complete required application with resume
- Must be eligible for employment verification through E-Verify
Benefits
Comp & perks- Benefit eligible
- Exceptional benefits package
- Support resources to help employees balance professional and personal lives
- Hybrid work arrangement
- 24/7 on-call rotation compensation not specified
- Smoke- and tobacco-free campuses