One Call Resolution Specialist

Miami Valley Hospital

. Serve as the primary contact for scheduling patient procedures .

Posted 9/17/2026full-timeDayton • Ohio • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient scheduling, financial clearance, and billing processes within a healthcare setting. Proficient in managing patient accounts, verifying insurance, and educating patients on financial responsibilities.

Highest-signal resume keywords

Patient SchedulingFinancial ClearanceInsurance VerificationBilling ManagementCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial AssistanceAccounts Receivable ManagementPatient RegistrationThird-Party CollectionsMath Skills

Soft Skills

CommunicationCollaborationProblem-Solving

Tools & Technologies

Microsoft Office 365Windows-Based TechnologyMyChart

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HealthcareInsurance Benefits VerificationMedicaidManaged Care ContractsCharity Care

About the role

Key responsibilities & impact

Serve as the primary contact for scheduling patient procedures
Resolve financial aspects related to patient services
Perform outpatient procedure scheduling and financial clearance
Maintain accurate patient demographics, insurance, and billing information
Discuss accounts with patients and responsible third parties
Coordinate appointment scheduling, insurance verification, financial screening, and patient financial-responsibility education
Communicate with patients, internal and external departments, third-party payers, and vendors via phone, MyChart, email, and written correspondence
Complete timely financial clearance, collect on accounts, reduce bad debt, and advise patients
Evaluate eligibility for Medicaid, charity care, and other financial assistance programs
Help patients establish plans to resolve financial responsibilities
Post billing and collection transactions and apply self-pay liability through final account disposition
Calculate and collect estimated patient balances
Document data in financial systems while maintaining patient confidentiality
Collaborate with hospital departments and outside vendors

Requirements

What you’ll need

High School completion / GED required
3–5 years of job-related experience
Experience working with the public required
Proficient with Windows-based computer technology
Proficient in professional email communication and Microsoft Office 365 tools, including Outlook, Word, Excel, and Teams
2 years of customer service experience
3+ years of recent financial assistance, billing, insurance verification, or self-pay accounts receivable management experience in a healthcare/medical or financial institution setting
Knowledge of patient registration, third-party collections, insurance benefits verification, Medicaid and other government programs, hospital billing, and/or managed care contracts
Good math skills and ability to pass a skills test calculating co-pays and deductibles
Open availability to work any shift
Associate’s degree in healthcare or business may substitute for two years of experience

Benefits

Comp & perks

Remote work otherwise, with occasional office attendance required
80 hours per pay period
Flex/float scheduling
Opportunity to work weekends and holidays