Miami Valley Hospital

General

• Serve as the primary contact for scheduling patient procedures
• Resolve financial aspects related to patient services
• Perform outpatient procedure scheduling and financial clearance
• Maintain accurate patient demographics, insurance, and billing information
• Discuss accounts with patients and responsible third parties
• Coordinate appointment scheduling, insurance verification, financial screening, and patient financial-responsibility education
• Communicate with patients, internal and external departments, third-party payers, and vendors via phone, MyChart, email, and written correspondence
• Complete timely financial clearance, collect on accounts, reduce bad debt, and advise patients
• Evaluate eligibility for Medicaid, charity care, and other financial assistance programs
• Help patients establish plans to resolve financial responsibilities
• Post billing and collection transactions and apply self-pay liability through final account disposition
• Calculate and collect estimated patient balances
• Document data in financial systems while maintaining patient confidentiality
• Collaborate with hospital departments and outside vendors

One Call Resolution Specialist