Customer Service Representative

Michael & Associates, Attorneys at Law

. Contact courts to confirm case details, status, filing information, court dates, times, and locations.

Posted 10/3/2026full-timeRemote • PhilippinesMid-LevelSenior💰 ₱660,000 - ₱680,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in case management, legal documentation, and communication with courts and legal stakeholders. Proficient in maintaining confidentiality and managing multiple priorities in a high-volume environment.

Highest-signal resume keywords

Case ManagementLegal DocumentationCommunication With CourtsAttention To DetailOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case Management SystemsLegal TerminologyDiscovery ProcessesMotions PreparationData VerificationDocument ManagementFiling ProceduresQuality ControlDeadline ManagementClerical Support

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationAbility To Work IndependentlyProactive CommunicationOrganizational Skills

Tools & Technologies

PC/LaptopMultiple Software SystemsCase-Management Software

Industry Keywords

Legal SupportCourt ProcessesHigh-Volume EnvironmentConfidential InformationInternational Clients

About the role

Key responsibilities & impact

Contact courts to confirm case details, status, filing information, court dates, times, and locations.
Verify information using approved court resources and document findings accurately.
Identify discrepancies and escalate them appropriately.
Update case-management systems with verified information.
Prepare standardized motions and other documents using approved templates and case information.
Follow firm requirements for formatting, naming, filing, and quality control.
Follow up on pending motions and document status.
Request discovery and records from courts, agencies, prosecutors, law enforcement, and other authorized sources.
Follow up on outstanding requests.
Download, organize, and upload discovery, videos, offense reports, PC affidavits, and other case documents.
Verify that materials are complete and associated with the correct client and matter.
Complete New Case Contract Verification according to established procedures.
Locate and verify cause numbers and update case records.
Assist with LOR/MTSC-related administrative tasks.
Identify missing or inconsistent information and route issues to the appropriate Specialist Legal Assistant or supervisor.
Provide task-based support to Specialist Legal Assistants across different attorneys, metros, and caseloads.
Manage multiple assignments based on deadlines, priority, and operational needs.
Maintain accurate and timely updates in firm systems.
Communicate proactively when information is unavailable, a task cannot be completed, or additional action is required.
Protect confidential client and case information and follow firm data-handling and security policies.

Requirements

What you’ll need

5+ years of experience in administrative, legal support, customer service, clerical, or case-management roles serving an international company or clients.
Reliable PC/laptop, stable internet, and work-from-home setup.
Willingness to work night shifts, weekends, and holidays.
Strong written and verbal communication skills.
Strong attention to detail and organizational skills.
Ability to work independently and manage multiple priorities.
Proficiency in using computers and multiple software systems.
Ability to handle confidential information and meet deadlines.
Preferred: Experience in a law firm, legal services organization, court, government agency, or similar environment.
Preferred: Familiarity with legal terminology, court processes, discovery, motions, or case-management systems.
Preferred: Experience communicating with courts, government agencies, or other legal stakeholders.
Preferred: Experience working in a high-volume, deadline-driven environment.

Benefits

Comp & perks

Overtime Pay
Bonuses
Permanent Work-from-Home Setup – Enjoy the flexibility and convenience of working remotely.
Career Growth – Access opportunities for advancement and professional development.
Innovative Culture – Work in a collaborative, inclusive environment that values creativity and new ideas.