Michael & Associates, Attorneys at Law

Customer Support

• Contact courts to confirm case details, status, filing information, court dates, times, and locations.
• Verify information using approved court resources and document findings accurately.
• Identify discrepancies and escalate them appropriately.
• Update case-management systems with verified information.
• Prepare standardized motions and other documents using approved templates and case information.
• Follow firm requirements for formatting, naming, filing, and quality control.
• Follow up on pending motions and document status.
• Request discovery and records from courts, agencies, prosecutors, law enforcement, and other authorized sources.
• Follow up on outstanding requests.
• Download, organize, and upload discovery, videos, offense reports, PC affidavits, and other case documents.
• Verify that materials are complete and associated with the correct client and matter.
• Complete New Case Contract Verification according to established procedures.
• Locate and verify cause numbers and update case records.
• Assist with LOR/MTSC-related administrative tasks.
• Identify missing or inconsistent information and route issues to the appropriate Specialist Legal Assistant or supervisor.
• Provide task-based support to Specialist Legal Assistants across different attorneys, metros, and caseloads.
• Manage multiple assignments based on deadlines, priority, and operational needs.
• Maintain accurate and timely updates in firm systems.
• Communicate proactively when information is unavailable, a task cannot be completed, or additional action is required.
• Protect confidential client and case information and follow firm data-handling and security policies.

Customer Service Representative