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Case Manager
Michael Baker International. Provide case management services to an assigned caseload of disaster recovery clients .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in case management for disaster recovery, including eligibility determination, client assessment, and program coordination. Proficient in managing federal grant-funded programs and maintaining detailed documentation while ensuring compliance with program requirements.
Highest-signal resume keywords
Case ManagementHUD CDBG-DR ExperienceClient AssessmentData AnalysisBilingual English/Spanish
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Eligibility DeterminationProgram CoordinationData ReportingDocument ReviewIncome Verification
Soft Skills
Organizational SkillsInterpersonal SkillsAnalytical SkillsProblem-Solving SkillsCustomer Service
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft PowerPointAdobe AcrobatProgram Tracking Systems
Industry Keywords
Disaster RecoveryCommunity DevelopmentPublic HousingFederal Grant ProgramsCDBG
About the role
Key responsibilities & impact- Provide case management services to an assigned caseload of disaster recovery clients
- Determine program eligibility, verify income, analyze duplication of benefits, coordinate awards, provide status updates, and perform related case management activities
- Assist program and project management teams with HUD CDBG-DR-funded projects
- Conduct one-on-one applicant conversations, complete intake forms and applications, assess unmet needs, and develop recovery plans
- Compile applicant information, eligibility and income documentation, and submit applications for funding sources including CDBG-DR
- Follow up with clients to ensure documentation requirements are met and program objectives are progressing
- Collect, compile, analyze, report, and maintain data in program tracking systems
- Assist in coordinating site visits to determine eligible scopes of work for properties
- Use the program system of record to manage workflow, applicant data, and reporting
- Respond to routine internal and external inquiries using standard correspondence or other messaging
- Prepare client files for closeout once recovery needs are met
- Perform other duties as assigned
Requirements
What you’ll need- Associate’s degree or higher education in engineering, architecture, administration, human resources, accounting, law, public administration/policy, or another related field and 2+ years in Case Management focused on infrastructure, community development, disaster recovery, or housing projects; or 3+ years of work experience in case management, public housing, or disaster recovery-related work
- Excellent organizational skills and attention to detail
- Strong interpersonal, analytical, and problem-solving skills
- Demonstrated customer service expertise
- Ability to communicate effectively, verbally and in writing
- Excellent time management skills with a proven ability to meet deadlines
- Experience working with federal grant-funded programs including HUD CDBG and CDBG-DR
- Familiarity with Microsoft Word, Excel, PowerPoint, and Adobe Acrobat
- Ability to learn, analyze, and understand complex program requirements and documents such as tax returns, property deeds, insurance, and other program-related documents
- Demonstrated ability to review documents in close detail and catch subtle differences
- Bilingual English/Spanish preferred
Benefits
Comp & perks- Equal Employment Opportunity Employer
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position
- Full-time employment