Office Services Manager

Michael Baker International

. Manage daily administrative operations and office services for the Wisconsin and Minnesota offices in partnership with office leadership .

Posted 10/30/2026full-timeUnited StatesSeniorLead💰 $97,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in office administration and business operations, with a strong focus on optimizing processes, managing budgets, and supporting business development initiatives. Proficient in coordinating complex projects and fostering collaboration across teams while maintaining high standards of service delivery.

Highest-signal resume keywords

Office Administration ExperienceBusiness Development SupportOperational Improvement ImplementationMicrosoft Office ProficiencyTeam Leadership Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Office Services ManagementBudget Development and MonitoringDocument ManagementSales Tracking SystemsMarket ResearchProposal CoordinationEvent CoordinationProcess OptimizationVendor Relationship ManagementClient Engagement

Soft Skills

Effective CommunicationOrganizational SkillsTime ManagementAttention to DetailInterpersonal Skills

Certifications & Qualifications

Associate Degree in Business AdministrationBachelor's Degree Preferred

Industry Keywords

AECConsultingProfessional ServicesPublic Infrastructure

About the role

Key responsibilities & impact

Manage daily administrative operations and office services for the Wisconsin and Minnesota offices in partnership with office leadership
Establish operational goals, monitor performance, and implement improvements to enhance efficiency and service delivery
Optimize office processes through technology, equipment, resources, and standardized workflows
Maintain practices for correspondence, document management, records retention, retrieval, transfer, and disposal
Develop and monitor office-services budgets, identify cost-saving opportunities, and manage vendor relationships
Develop and maintain office policies and procedures aligned with corporate and regulatory requirements
Provide guidance to administrative staff and coordinate office-related onboarding and training
Monitor quality and service standards across administrative and office-support functions
Coordinate office events, internal meetings, client visits, and other office activities
Support business development and operational leadership across the Chicago Parent Organization
Coordinate capture planning, capture meetings, schedules, materials, decisions, and follow-up activities
Collaborate with sales leads, capture managers, technical staff, and operational leadership on pursuit and sales information
Transition capture strategies, key messages, and win themes to proposal and marketing teams
Maintain sales opportunities and business development records in company tracking systems
Prepare business development and sales reports and conduct client, market, opportunity, capital improvement program, and industry research
Support client meetings, conferences, professional associations, award submissions, presentations, and marketing activities
Maintain business development calendars, contact information, meeting notes, action items, and follow-up records
Coordinate logistical support for client visits, lunch-and-learns, meet-and-greets, and relationship-building activities
Perform other duties as assigned

Requirements

What you’ll need

7+ years of progressively responsible experience in office administration, office services, business operations, marketing, business development support, or a related field
Associate degree in business administration, office administration, marketing, communications, or a related field, or an equivalent combination of education and relevant experience; bachelor’s degree preferred
Effective organizational and time-management skills with the ability to manage multiple priorities in a deadline-driven environment
Excellent communication, interpersonal, and customer-service skills with the ability to collaborate effectively across teams and leadership levels
Strong attention to detail, initiative, sound judgment, and follow-through
Skilled in organizing complex information, coordinating meetings and projects, and documenting decisions and action items
Ability to research and synthesize client, market, opportunity, competitor, and industry information
Adept at identifying and implementing operational improvements that support office effectiveness and business growth
Professional judgment and discretion when handling confidential information
Proficiency with Microsoft Office applications and ability to learn company systems and tools
Capable of supporting business development, sales, capture planning, proposals, client engagement, or marketing, preferably within the AEC, consulting, professional services, or public infrastructure industries
Supervisory or team leadership experience
Experience with sales-tracking, business-intelligence, or enterprise-reporting systems
Unable to sponsor or take over sponsorship of an employment visa for this opportunity

Benefits

Comp & perks

Medical, dental, vision insurance
401k Retirement Plan
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Life, AD&D, short-term, and long-term disability
Professional and personal development
Generous paid time off
Commuter and wellness benefits
Tuition reimbursement