Operations Manager – Communications/Marketing

Michael Baker International

. Support the operational planning and execution framework for the Communications and Marketing organization .

Posted 11/6/2026full-timeRemote • Colorado • United StatesSeniorLead💰 $111,652 - $175,868 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational planning, project management, and resource allocation within marketing and communications. Proficient in developing scalable processes, utilizing KPIs, and managing vendor relationships to drive performance and operational excellence.

Highest-signal resume keywords

Project ManagementBudgetingKPI DevelopmentMarketing OperationsVendor Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational PlanningProcess ImprovementResource AllocationForecastingPerformance MetricsWorkflow DevelopmentChange ManagementAnalytical CapabilitiesCampaign ExecutionDocumentation Standards

Soft Skills

Organizational SkillsCommunication SkillsPresentation SkillsStakeholder ManagementCollaboration

Tools & Technologies

CRMMarketing AutomationContent ManagementProject Management PlatformsAnalytics ToolsCollaboration PlatformsAI-Enabled Tools

Industry Keywords

Marketing OperationsCommunications OperationsBusiness OperationsComplex B2B EnvironmentMatrixed Organization

About the role

Key responsibilities & impact

Support the operational planning and execution framework for the Communications and Marketing organization
Develop, document, and continuously improve workflows, processes, governance, and standard operating procedures
Support annual planning, budgeting, resource allocation, forecasting, and operational reporting
Establish and maintain dashboards and KPIs to measure performance, productivity, capacity, and results
Manage project intake, prioritization, workflow, scheduling, and resource planning
Partner with Communications, Marketing, Content, Creative, Digital, Public Relations, and Social Media teams
Evaluate and optimize communications and marketing technologies, tools, platforms, and processes
Identify opportunities to automate repetitive activities and incorporate AI and emerging technologies
Manage agency, consultant, vendor, and technology relationships
Establish standards for project management, campaign execution, documentation, and reporting
Develop executive-level reports and presentations covering priorities, performance, budgets, and resource demands
Support change-management initiatives for new processes, systems, technologies, and ways of working
Foster accountability, collaboration, continuous improvement, and operational excellence

Requirements

What you’ll need

Bachelor’s degree in Marketing, Communications, Business Administration, Operations, or a related field
8+ years of progressive experience in marketing operations, communications operations, business operations, project management, or a related discipline
Experience supporting or leading operations within a large, complex, or matrixed organization
Demonstrated success developing and implementing scalable processes and workflows
Strong project and program management skills
Experience with budgeting, forecasting, resource planning, vendor management, and operational reporting
Strong analytical capabilities with experience developing and using KPIs, dashboards, and performance metrics
Experience with marketing and communications technologies and workflow/project-management platforms
Excellent organizational, written and verbal communication, presentation, and stakeholder-management skills
Ability to effectively manage multiple high-priority initiatives in a fast-paced environment
Experience within engineering, architecture, infrastructure, consulting, professional services, or another complex B2B environment preferred
Experience with CRM, marketing automation, content management, project management, analytics, collaboration platforms, and AI-enabled tools preferred
Equal employment opportunity; drug-free workplace; pre-employment substance abuse testing and background checks

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) Retirement Plan
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Life, AD&D, short-term, and long-term disability
Tuition reimbursement
Professional and personal development
Generous paid time off
Commuter and wellness benefits