Call Center Patient Representative

. Answer phones promptly and professionally .

Posted 9/25/2026full-timeSterling Heights • Michigan • United StatesMid-LevelSeniorWebsite

Key responsibilities & impact

Answer phones promptly and professionally
Schedule patient appointments
Enter and update patient demographic information
Verify insurance information
Acquire critical demographic, financial, medical, and insurance information from patients
Take patient messages using electronic medical records
Register new patients
Address patient requests and inquiries
Resolve patient concerns
Return calls as necessary
Update registration and insurance information for existing patients
Perform other position-related duties as assigned
Follow the Solaris Health Code of Conduct and applicable laws, regulations, policies, and procedures
Report suspected concerns or violations to a supervisor or Compliance Department
Complete Annual Compliance Training on time

What you’ll need

High School Diploma or equivalent required
Previous experience in a busy medical office preferred
Adept at multitasking
Customer-oriented and able to remain calm in difficult situations
Detail-oriented
Excellent verbal and written communication skills
Knowledge of healthcare systems operations such as EMR
Skill in using computer programs and applications including Microsoft Office
Compliance with organizational health and safety policies
Compliance with HIPAA regulations for patient confidentiality
Ability to acquire demographic, financial, medical, and insurance information professionally
Ability to work with electronic medical records

Comp & perks