Michigan Institute Of Urology

Call Center Representative

• Acquire critical demographic, financial, medical and insurance information from patients
• Answer telephones promptly and professionally
• Schedule patient appointments
• Take messages for patients using electronic medical records
• Verify and update patient demographic information
• Register new patients
• Address patient requests and inquiries
• Resolve patient concerns
• Return calls as necessary
• Update registration and insurance information for existing patients
• Perform other position-related duties as assigned
• Maintain confidentiality of patients' protected health information in compliance with HIPAA
• Report suspected concerns and/or violations to a supervisor and/or Compliance Department
• Complete Annual Compliance Training

Call Center Patient Representative

• Acquire critical demographic, financial, medical, and insurance information from patients
• Answer telephones promptly and professionally
• Schedule patient appointments
• Take messages for patients using electronic medical records
• Verify and update patient demographic information
• Register new patients
• Address patient requests and inquiries
• Resolve patient concerns
• Return calls as necessary
• Update registration and insurance information for existing patients
• Perform other position-related duties as assigned
• Follow the Solaris Health Code of Conduct and all applicable policies, laws, and regulations
• Maintain confidentiality of patients' protected health information in compliance with HIPAA
• Report suspected concerns or violations to a supervisor or Compliance Department
• Complete Annual Compliance Training

• Acquire critical demographic, financial, medical, and insurance information from patients
• Answer telephones promptly and professionally
• Schedule patient appointments
• Take messages for patients using electronic medical records
• Verify and update patient demographic information
• Register new patients
• Address patient requests and inquiries
• Resolve patient concerns
• Return calls as necessary
• Update registration and insurance information for existing patients
• Perform other position-related duties as assigned
• Adhere to ethical standards, applicable laws and regulations, the Solaris Health Code of Conduct, and organizational policies
• Maintain confidentiality of patients’ protected health information in compliance with HIPAA
• Report suspected concerns or violations to a supervisor or Compliance Department
• Complete annual compliance training

• Answer phones promptly and professionally
• Schedule patient appointments
• Enter and update patient demographic information
• Verify insurance information
• Acquire critical demographic, financial, medical, and insurance information from patients
• Take patient messages using electronic medical records
• Register new patients
• Address patient requests and inquiries
• Resolve patient concerns
• Return calls as necessary
• Update registration and insurance information for existing patients
• Perform other position-related duties as assigned
• Follow the Solaris Health Code of Conduct and applicable laws, regulations, policies, and procedures
• Report suspected concerns or violations to a supervisor or Compliance Department
• Complete Annual Compliance Training on time