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Call Center Patient Representative
Michigan Institute Of Urology. Acquire critical demographic, financial, medical, and insurance information from patients .
About the role
Key responsibilities & impact- Acquire critical demographic, financial, medical, and insurance information from patients
- Answer telephones promptly and professionally
- Schedule patient appointments
- Take messages for patients using electronic medical records
- Verify and update patient demographic information
- Register new patients
- Address patient requests and inquiries
- Resolve patient concerns
- Return calls as necessary
- Update registration and insurance information for existing patients
- Perform other position-related duties as assigned
- Adhere to ethical standards, applicable laws and regulations, the Solaris Health Code of Conduct, and organizational policies
- Maintain confidentiality of patients’ protected health information in compliance with HIPAA
- Report suspected concerns or violations to a supervisor or Compliance Department
- Complete annual compliance training
Requirements
What you’ll need- High School Diploma or equivalent required
- Previous experience in a busy medical office preferred
- Adept at multitasking
- Customer-oriented with ability to remain calm in difficult situations
- Detail-oriented
- Excellent verbal and written communication skills
- Knowledge of healthcare systems operations such as EMR
- Skill in using computer programs and applications including Microsoft Office
- Compliance with organizational health and safety policies
- Compliance with HIPAA regulations for patient confidentiality