Collections Specialist

Microbac Laboratories, Inc.

. Manage assigned customer accounts from initial follow-up through resolution .

Posted 9/19/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Accounts Receivable management, including cash collection, credit management principles, and conflict resolution. Proficient in analyzing financial data and maintaining high levels of customer service while managing competing priorities.

Highest-signal resume keywords

Accounts Receivable ManagementCash Collection GoalsERP ExperienceAnalytical MindsetExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Accounts ReceivableCredit ManagementDSO UnderstandingExcel ProficiencyInvoice Discrepancy ResolutionPayment ProcessingCollection ForecastingKPI ReportingAging Report AnalysisConflict Resolution

Soft Skills

Negotiation SkillsAttention to DetailOrganizational SkillsTeam CollaborationProfessionalism

Tools & Technologies

Accounting SoftwareERP SystemsPayment PortalsThird-Party Processors

Industry Keywords

High-Growth OrganizationCustomer Accounts ManagementCash Collection CadenceDelinquency ManagementFinancial Information Protection

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage assigned customer accounts from initial follow-up through resolution
Maintain a consistent collection cadence and escalate accounts requiring management, legal, or third-party intervention
Meet established cash collection goals and assigned performance KPIs
Review accounts receivable aging reports and prioritize collection activity based on balance, delinquency, risk, and business impact
Document customer contacts, payment commitments, disputes, and collection activity in the accounting system
Research and resolve invoice discrepancies, short payments, unapplied cash, billing issues, and other payment barriers
Identify and escalate high-risk accounts, recurring delinquencies, and broken commitments to management
Prepare weekly aging summaries, collection forecasts, account updates, and KPI reports for management
Protect confidential customer, financial, and organizational information
Process customer credit card payments through the approved third-party processor
Manage invoice uploads through customer payment portals
Perform all other duties as assigned

Requirements

What you’ll need

High school degree or equivalent
Minimum 1 year of experience, preferred
Experience in a mid-size or high-growth organization ($50M+ revenue preferred)
ERP experience preferred
Strong understanding of AR aging, DSO, and credit management principles
Excellent verbal and written communication skills
Strong negotiation and conflict-resolution abilities
Analytical mindset with attention to detail
Ability to manage high-volume portfolios with competing priorities
Proficiency in Excel
High level of professionalism and persistence
Excellent attention to detail and organizational skills
Excellent customer service and communication skills
Ability to analyze information
Works well with a team
Associate degree in accounting or a related field of study, preferred
Prior experience with Accounts Receivable and collections
Experience working with accounting software
Ability to regularly lift and/or move up to 25 pounds
Travel less than 20% may be required
Applicants considered for hire must pass a drug test before beginning work
Must work in a general office environment

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Generous paid time off, including vacation and holidays
Flextime
Wellness program
Referral bonus
Tuition reimbursement
Competitive pay
Supportive leadership teams