Microbac Laboratories, Inc.

Collections

• Manage assigned customer accounts from initial follow-up through resolution
• Maintain a consistent collection cadence and escalate accounts requiring management, legal, or third-party intervention
• Meet established cash collection goals and assigned performance KPIs
• Review accounts receivable aging reports and prioritize collection activity based on balance, delinquency, risk, and business impact
• Document customer contacts, payment commitments, disputes, and collection activity in the accounting system
• Research and resolve invoice discrepancies, short payments, unapplied cash, billing issues, and other payment barriers
• Identify and escalate high-risk accounts, recurring delinquencies, and broken commitments to management
• Prepare weekly aging summaries, collection forecasts, account updates, and KPI reports for management
• Protect confidential customer, financial, and organizational information
• Process customer credit card payments through the approved third-party processor
• Manage invoice uploads through customer payment portals
• Perform all other duties as assigned

Collections Specialist