Operations Manager, Korean-English Speaker

Midorick Solutions

. Manage day-to-day client communication and serve as a key liaison between the client, operations team, and support functions .

Posted 9/18/2026full-timeRemote • Dominican RepublicMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client communication, operational management, and performance analysis, with a strong focus on improving service quality and efficiency. Proficient in managing cross-functional teams and coordinating operational initiatives to meet client expectations.

Highest-signal resume keywords

Client CommunicationOperational ManagementPerformance AnalysisKorean-English Bilingual ProficiencyMicrosoft Excel and PowerPoint Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operational KPIsService-Level AgreementsProductivity ReportingQuality ReportingData AnalysisProject ManagementTeam LeadershipProblem-SolvingProcess ImprovementDocumentation

Soft Skills

Organizational SkillsCoordination SkillsAttention to DetailAdaptabilityProactive Approach

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

BPOShared ServicesContact CenterClient ServicesOperations Support

About the role

Key responsibilities & impact

Manage day-to-day client communication and serve as a key liaison between the client, operations team, and support functions
Coordinate activities across Shared Services, Back-office, and Contact Center operations
Track client requests, operational issues, decisions, and action items, ensuring timely follow-up and accurate documentation
Monitor KPIs, service levels, productivity, quality, staffing, and other operational data; identify performance gaps and coordinate corrective actions
Support issue resolution and escalate significant risks or concerns as needed
Prepare operational reports, meeting materials, and business-review presentations; lead or support client meetings and operational reviews
Coordinate with Workforce Management, Quality, Training, HR, Finance, IT, and other support teams to meet performance targets and client expectations
Ensure adherence to operational procedures, client requirements, and agreed processes
Support the implementation and stabilization of new processes, programs, technologies, and operational initiatives
Identify opportunities to improve service quality, productivity, communication, and operational efficiency
Travel to client or operational sites for meetings, reviews, or project support as required

Requirements

What you’ll need

Bachelor’s degree from an accredited university
Approximately 5–8 years of relevant experience in BPO, Shared Services, Contact Center, Client Services, or Operations Support
At least 2 years of experience in a supervisory, team-lead, project-management, or managerial role
Korean-English bilingual proficiency, with strong written and verbal communication skills
Experience communicating directly with clients and leading business meetings
Working knowledge of operational KPIs, service-level agreements, productivity, quality, and performance reporting
Ability to analyze operational data, identify issues, and coordinate practical solutions
Strong organizational, coordination, and problem-solving skills, with attention to detail
Proficiency in Microsoft Excel and PowerPoint
Ability to manage multiple priorities and work independently in a remote environment
Reliable internet connection and a suitable home-office environment
Availability to travel as business needs require
A responsible, adaptable, proactive approach and willingness to learn new areas of work

Benefits

Comp & perks

Work for a US company
Competitive Compensation package
All additional benefits by Dominican Law (13th Salary, PTO, etc.)
Complementary Health Insurance