Midorick Solutions

Billing Specialist

• Manage the complete billing cycle, including invoice generation, review, submission, and follow-up.
• Ensure customer invoices are accurate, timely, and aligned with contractual agreements.
• Monitor accounts receivable balances and proactively follow up on outstanding invoices.
• Conduct collection activities through different communications channels with customers.
• Investigate and resolve billing discrepancies, payment disputes, and customer inquiries.
• Apply and reconcile customer payments accurately within the accounting system.
• Review aging reports and prioritize collection efforts to reduce overdue balances.
• Maintain accurate customer account records and documentation.
• Collaborate with internal departments to ensure billing accuracy and timely issue resolution.
• Prepare and distribute account statements and collection reports.
• Assist with month-end close activities related to accounts receivable and billing.
• Recommend process improvements to enhance billing efficiency and cash collections.

Billing & Collections Specialist

Operations

• Manage day-to-day client communication and serve as a key liaison between the client, operations team, and support functions
• Coordinate activities across Shared Services, Back-office, and Contact Center operations
• Track client requests, operational issues, decisions, and action items, ensuring timely follow-up and accurate documentation
• Monitor KPIs, service levels, productivity, quality, staffing, and other operational data; identify performance gaps and coordinate corrective actions
• Support issue resolution and escalate significant risks or concerns as needed
• Prepare operational reports, meeting materials, and business-review presentations; lead or support client meetings and operational reviews
• Coordinate with Workforce Management, Quality, Training, HR, Finance, IT, and other support teams to meet performance targets and client expectations
• Ensure adherence to operational procedures, client requirements, and agreed processes
• Support the implementation and stabilization of new processes, programs, technologies, and operational initiatives
• Identify opportunities to improve service quality, productivity, communication, and operational efficiency
• Travel to client or operational sites for meetings, reviews, or project support as required

Billing & Collections Specialist

Operations Manager, Korean-English Speaker