Customer Support Associate

Midwest Veterinary Supply

. Respond to the daily flow of inquiries from pet owners and veterinary clinics using the online store platform .

Posted 9/29/2026full-timeRemote • United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and technical aptitude to effectively assist pet owners and veterinary clinics through various communication channels. Proficient in Microsoft Office and capable of managing inquiries while maintaining attention to detail and organizational skills.

Highest-signal resume keywords

Customer Service ExperienceVeterinary Industry ExperienceMicrosoft Office ProficiencyStrong Written And Verbal CommunicationBilingual In English And Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceTechnical AptitudeTyping 40+ WPMOrder Placement AssistanceDocument Interpretation

Soft Skills

Attention To DetailOrganizational SkillsMultitasking AbilitySelf-MotivatedTeam Collaboration

Tools & Technologies

Windows Operating SystemMicrosoft ExcelMicrosoft WordMicrosoft OutlookOnline Store Platform

Certifications & Qualifications

High School Diploma Or Equivalent (GED)

Industry Keywords

Veterinary ClinicsCustomer SupportInquiry ManagementProblem ResolutionSales Support

About the role

Key responsibilities & impact

Respond to the daily flow of inquiries from pet owners and veterinary clinics using the online store platform
Provide customer support via email, phone, and chat
Assist pet owners with registration, order placement, shipment tracking, and problem resolution
Prioritize inquiries and provide answers directly or forward questions to appropriate staff or departments
Support sales representatives, clinics, and clinic clients regarding MyVetStoreOnline operation
Coordinate with customer support team members and other departments to meet customer needs
Document key interactions and support provided to clinics and MyVetStoreOnline end-users
Document, communicate, and work with the MyVetStoreOnline team to resolve system errors, user problems, and clinic feature requests
Perform other duties as assigned
Work Monday through Friday in a home office environment
May be required to work more than 40 hours per work week

Requirements

What you’ll need

Must be able to perform each essential function satisfactorily
High School Diploma or equivalent (GED) is required
Minimum of one year customer service experience required
Veterinary industry experience desirable
Experience with Windows operating system
Experience with Microsoft Office, including Excel, Word, and Outlook
Ability to read, write and speak English
Spanish language skills desirable
Ability to read and interpret documents such as safety rules, employment policies, operating instructions, and procedural manuals
Solid customer service skills
Good written and verbal communication skills
Strong technical aptitude to quickly learn new software
Focus on continuous learning
Strong organizational skills and the ability to multitask
Ability to type 40+ WPM
Ability to work with corporate office to achieve mutual goals
Must be self-motivated and able to work both independently and as part of a team
Attention to detail to assure accuracy
Ability to work at a desk throughout the day
Ability to occasionally lift boxes weighing up to 35 pounds

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Accidental Death & Dismemberment (AD&D) insurance
Short-Term Disability insurance
Long-Term Disability insurance
401k plan
Paid holidays
Paid Time Off (PTO)