Midwest Veterinary Supply

Outside Sales

• Maintain and grow sales of equine veterinary supplies to equine hospitals, equine boarding facility arenas, and horse tracks in an assigned geographic area
• Collaborate with Inside Sales Representatives to maximize sales
• Plan calls, organize iPad materials, distribute literature packets, analyze sales calls, send advance notice cards, and stay current on promotions, products, email, mail, and industry trends
• Make sales calls to equine veterinary clinics, tracks, universities, and research facilities within the assigned territory
• Sell equine veterinary products and Midwest Equine Business Solutions to approximately 75–90 equine-only accounts
• Provide market information to assigned clinics
• Support equine business growth through collaboration with ISR/OSR teams, educational programs, and marketing programs
• Establish and maintain relationships with equine vendor representatives
• Ride with BI, Clipper, Merial, Merck, and Zoetis representatives at least quarterly
• Attend vendor-sponsored veterinary meetings, equine trade shows, regional and national company meetings, and vendor training
• Participate in corporate initiatives to increase MVS’s equine presence
• Work with the Equine Business Unit Director, Regional Manager, and National Sales Manager
• Respond to approved vendor requests, including surveys and territory analyses
• Manage and submit expense accounts within two weeks
• Provide territory reporting as requested
• Drive extensively between clinics and work from a vehicle throughout the day

Outside Sales – Equine Specialist

Customer Support

• Respond to the daily flow of inquiries from pet owners and veterinary clinics using the online store platform
• Provide customer support via email, phone, and chat
• Assist pet owners with registration, order placement, shipment tracking, and problem resolution
• Prioritize inquiries and provide answers directly or forward questions to appropriate staff or departments
• Support sales representatives, clinics, and clinic clients regarding MyVetStoreOnline operation
• Coordinate with customer support team members and other departments to meet customer needs
• Document key interactions and support provided to clinics and MyVetStoreOnline end-users
• Document, communicate, and work with the MyVetStoreOnline team to resolve system errors, user problems, and clinic feature requests
• Perform other duties as assigned
• Work Monday through Friday in a home office environment
• May be required to work more than 40 hours per work week

Outside Sales – Equine Specialist

Customer Support Associate