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IT Systems Administrator
Mightycare. Serve as the central point of contact for customers via telephone, email, and remote access .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing and resolving incidents in Windows and Linux server environments, with a strong focus on customer service and continuous improvement. Proficient in virtualization technologies and networking fundamentals, ensuring high-quality service delivery within agreed SLAs.
Highest-signal resume keywords
Windows Server AdministrationLinux System ManagementVMware TechnologiesNetworking FundamentalsIT Service Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident ResolutionService Request ProcessingVirtualizationServer Hardware AdministrationStorage Systems ManagementDNS ConfigurationDHCP ConfigurationCloud EnvironmentsIT SecurityHealth Checks
Soft Skills
Excellent CommunicationTeam CollaborationCustomer InteractionSelf-MotivationProfessional Manner
Certifications & Qualifications
IT Specialist for System Integration
Industry Keywords
Managed ServicesChange ManagementContinual Service ImprovementSLA ManagementRemote Access Support
Tech Stack
Tools & technologiesCloudDNSLinuxVMware
About the role
Key responsibilities & impact- Serve as the central point of contact for customers via telephone, email, and remote access
- Independently receive, process, and document service requests and incidents
- Analyze, prioritize, and permanently resolve incidents involving virtualization and Windows and Linux server services
- Administer server hardware, storage systems, operating systems, and networks
- Proactively monitor customer systems and perform regular health checks
- Identify root causes of problems and derive improvement measures
- Plan, deliver, and monitor managed services within agreed SLAs
- Contribute to change management and consistently document all activities
- Prepare service reports and support Continual Service Improvement (CSI)
- Work closely with customers and internal teams to ensure stable, secure, and high-quality services
Requirements
What you’ll need- Completed IT training, such as IT Specialist for System Integration, or an equivalent qualification
- Career changers with relevant practical experience are welcome
- Motivation and willingness to pursue continuous professional development
- Professional and friendly manner when interacting with customers and colleagues
- Excellent communication skills and ability to work as part of a team
- Independent and self-motivated approach to work
- Proficiency in Windows client and server environments and Linux systems
- Familiarity with DNS and DHCP
- Solid foundational understanding of networking
- Good hands-on experience with VMware technologies (Broadcom / Omnissa)
- Knowledge of cloud environments
- Interest in and practical experience with IT security topics
- Very good written and spoken German
Benefits
Comp & perks- Permanent contract in a stable IT environment
- 30 days of annual leave
- Flexible working hours
- Hybrid working opportunities
- Modern IT equipment
- Complimentary drinks
- Access to vendor certifications
- Employer contribution toward capital-forming benefits
- Company events
- Well-connected offices with parking included