Mightycare

System Administrator

• Serve as the central point of contact for customers via telephone, email, and remote access
• Independently receive, process, and document service requests and incidents
• Analyze, prioritize, and permanently resolve incidents involving virtualization and Windows and Linux server services
• Administer server hardware, storage systems, operating systems, and networks
• Proactively monitor customer systems and perform regular health checks
• Identify root causes of problems and derive improvement measures
• Plan, deliver, and monitor managed services within agreed SLAs
• Contribute to change management and consistently document all activities
• Prepare service reports and support Continual Service Improvement (CSI)
• Work closely with customers and internal teams to ensure stable, secure, and high-quality services

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